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CSV import returns malformed records due to foreign characters

mattgrovesmattgroves
edited 6:22AM in Troubleshooting

Hello,
We have a large number of emails rejected with foreign (but valid) characters, for example:
andrea.køldal
but are not sure how to fix the import of them so they are marked as valid and can be sent to?
Thanks,
Matt

Comments

  • BenBen

    Hi,

    Thanks for reaching out. The issue you’re seeing with emails being rejected due to foreign characters usually happens when the CSV file isn’t encoded in UTF-8. To fix this, please make sure your CSV is saved with UTF-8 encoding before importing. This should allow characters like ø to be recognized correctly and prevent them from being marked as malformed.

    Best regards,
    Ben

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