Skip to content

Question regarding unsubscribe tag

hotleadhotlead
edited March 2 in Questions

Hi,

I have Sendy installed on mydomain/sendy. I created a brand for my client with "From email" set to ex.name@client-domain.com. No Custom domain is configured in the brand settings.

I noticed two different behaviors:

  1. When I don't add any unsubscribe link in the campaign HTML, Sendy automatically appends one at the bottom - and that auto-generated link correctly uses ex. client-domain.com (the brand's email domain). However I have no control over its styling or text (it is "unsubscribe" and that is it).

  2. When I use the <unsubscribe style="...">Unsubscribe here</unsubscribe> tag to style the link, Sendy generates the link through mydomain/sendy/unsubscribe-success.php - my own domain, not the client's.

I want to use the styled <unsubscribe> tag but have it generate the link through client-domain.com (the brand's domain) just like the automatic one does.

Is this a bug or is there a setting I'm missing?

Thanks.
Piotr

Comments

  • BenBen

    Hi,

    Just to clarify, Sendy doesn’t automatically append an unsubscribe link at the bottom of your emails unless you are using Elastic Email as your email service provider in Sendy.

    • When you send a Test email with Elastic Email, you’ll see Elastic Email’s default ‘Unsubscribe’ link at the bottom of the email.
    • When you send an actual campaign, Sendy automatically replaces the <unsubscribe> tag you added (which you can style) with Elastic Email’s unsubscribe link. The unsubscribe link you saw at the bottom of the test email will not appear in the campaign.
    • When a recipient clicks on the unsubscribe link, they will be unsubscribed from both Elastic Email and Sendy. Their unsubscribe status will remain in sync across both systems.

    I want to use the styled tag but have it generate the link through client-domain.com (the brand's domain) just like the automatic one does.

    If you want Sendy to generate the unsubscribe link using your client’s domain, you will need to set up 'Custom domains' in the brand settings.

    Thanks.

    Best regards,
    Ben

This discussion has been closed.

© Sendy.co 2026