Ben

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Hi,
(Quote)
If you don't want the sendy part to be in the URL, install Sendy on a subdomain https://send…
in Custom domain still shows the sendy folder, but with the subdomain Comment by Ben April 2021

    
                
            
                Hi,

You’d need to utilise the subscribe API for this kind of requirements.

I would create a page that gets ?email=name@domain.com data from the URL via GET. Then…            
            
                in                     One-click subscribe link from List A to List B
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,


(Quote)


Once updated to the latest version, Amazon's notices no longer apply to you.

Thanks.

Best regards,

Ben
            
            
                in                     How to upgrade from V3 to v5 already purchased latest version
                Comment by Ben
                April 2021
            
        
    
    
                
            
                Hi,

Change your Sendy licensed domain at https://sendy.co/#forms to the new domain
Update your APP_PATH and MySQL details in 
                in                     Changing domain name but keeping same server
                Comment by Ben
                April 2021
            

        

    

    
                
            
                Hi,

Visit your main settings and hit the 'Disable two-factor authentication' to disable 2FA. Sendy will forget the previous settings:

Screenshot:

                in                     Cannot re-establish two factor authentication
                Comment by Ben
                April 2021
            
        
    
    
                
            
                Hi,

You shouldn't add any 'redirects' or edit Sendy's .htaccess file.

If you have done any of the above, please undo it.

Then please see this troubleshooting tip → 
                in                     Setting up Custom Domains
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

Check the 'Rules' section:

Screenshot:


You may have a rule setup to send you an email when someone signs up to a par…            
            
                in                     Disable [New subscriber] List
                Comment by Ben
                March 2021
            
        
    
    
                
            
                You can ignore Amazon's email notices. If you're on the latest version of Sendy, it's using Amazon's Signature Version 4 API.

Sendy uses Amazon's Signature Version 4 API since November 2019. More info → 
                in                     Persistent Amazon SES Signature Version 3 notices
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

cPanel or Cyberpanel are server software, installed on your server to manage your server. It has no effect on Sendy installed on the same server.

Best regards,

Ben
            
            
                in                     Sendy OpenLiteSpeed Compatibility on CyberPanel
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

No. Welcome emails only send when emails are added via Sendy's subscribe form or the  subscribe API, not emails add…            
            
                in                     Do CSV imports trigger the thank you email?
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to do jus…            
            
                in                     Code added to my email HTML code
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

If you didn't setup a cron job previously to automatically update segments periodically, you need to manually click the refresh button to update the segments you want:



To setup…            
            
                in                     Segments not changing when field values change?
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

A subscriber's 'Last activity' is updated when the user:

opened a campaign or autoresponder
clicked a link in a campaign or autoresponder
subscribed to a list
unsubscribed from a list
b…            
            
                in                     when does 'Last activity' get updated?
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

Change:

<input type="submit" name="submit" id="submit"/>

to:

<input ty…            

            
                in                     Change Form 'Submit' Text
                Comment by Ben
                March 2021
            
        

    

    
                
            
                Hi,


(Quote)


Mention that you're using Sendy software, it handles and flags email addresses that bounce or complained.

Thanks.

Best regards,

Ben
            
            
                in                     How do I answer the SES processing bounce and complaint notification question?
                Comment by Ben
                January 2021
            
        
    
    
                
            
                Hi,


(Quote)


It is really what it says, the email addresses already exists in the list, so they are not re-imported to produce duplicates. But any name and custom field data in the CSV for any matching email addresses will be updated in…            
            
                in                     Update custom fields of existing subscribers with CSV
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,


(Quote)


No, if the 'Name' column in your CSV is empty, it will not erase the subscribers' name. It will be left untouched.

Thanks.

Best regards,

Ben
            
            
                in                     Update custom fields of existing subscribers with CSV
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,


(Quote)


For any matching email address, it will update the 'Name' and any custom fields with what is set in the CSV.

Thanks.

Best regards,

Ben
            
            
                in                     Update custom fields of existing subscribers with CSV
                Comment by Ben
                March 2021
            
        
    
    
                
            
                Hi,

If you can append ?email=*** to your survey page URL to identify the recipient who clicked your survey link, then you can use the tag 
            

                in                     Dynamic URLs using recipient's email address
                Comment by Ben
                March 2021
            

        

    

    
                
            
                Hi,

The login cookie expires 1 year after your sign in. However if you quit your browser, either explicitly, or computer shutdown or restart, the cookie will be invalidated. Or, if you click the 'Log out' button of course.

If you'…            
            
                in                     Session timeout
                Comment by Ben
                February 2021
            
        
    
    
                
            
                As long as you don't get a 404 error at the login page, there's no need to worry about mod_rewrite.
            
            
                in                     Black screen
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,

You need to install gettext extension on your server:

Screenshot:

            

                in                     Black screen
                Comment by Ben
                February 2021
            
        
    
    
                
            
                They can be translated in the .po file:



Best regards,

Ben
            
            
                in                     Subscribe form translation
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi, thank YOU for using Sendy.

I see you've managed to translate it.
            
            
                in                     Subscribe form translation
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,

Please see https://sendy.co/translation on translating Sendy. Sendy's subscribe form can be translated as well.

Thanks.

Best regards,

Ben
            
            
                in                     Subscribe form translation
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,


(Quote)


They can't, unless Brand A owns the email account for info@brandb.com. Before being able to use an email address as 'From email' to send emails, they need to click the verification link in the email sent to info@brandb.com.…            
            
                in                     Can one brand send emails using email address of another brand?
                Comment by Ben
                February 2021
            
        
    
    
                
            
                @jan Sending speed depends on the type of server you use, VPS would have more performance compared to shared hosting. I suggest reading this guide to sending speed → 
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                February 2021
            
        
    
    
                
            
                @artrain You'd need to request Amazon to raise your daily sending limits to a number you need by filling up this form → 
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,

As you use Sendy, cron job setup instructions will appear when it is relevant or needed. Here's the list of them:

When you are at the ‘Define recipients’ page and you will see the cron job setup instructions note in a …            
            
                in                     What are the cron jobs to create?
                Comment by Ben
                February 2021
            
        
    
    
                
            
                Hi,

You can request Amazon to raise your 'SES Sending Limits' to a number you need by filling up this form → http://aws.amazon.com/ses/extendedaccessrequest
…            
            
                in                     How to get a higher sending limit?
                Comment by Ben
                February 2021
            
        
    
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