Ben

(Quote)

Ok.

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/…

in Login page was not found 404 Comment by Ben August 2020

Hi,

Are you using 'Nginx' or 'Apache' server?

Best regards,
Ben

in Login page was not found 404 Comment by Ben August 2020

Hi,

That means gettext extension is not installed on your server. Check your compatibility checklist in Login page was not found 404 Comment by Ben August 2020

Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in 300 Multiple Choices Comment by Ben August 2020

Hi,

(Quote)

If you use any versions before 4.0.4, your Sendy installation uses Amazon SES Signature V3.

Please see this thread for more details → in How do I know if I use Amazon SES Signature V3? Comment by Ben August 2020

You need to send the campaign out to the list (not using the 'Test send' function), then Sendy will populate the personalization tags with the subscriber's data.

If you send a test email with the test function, the tags will be populated …

in Custom field not displaying with tag Comment by Ben August 2020

Hi,

If the subscriber have data in the FirstName custom field, Sendy will replace the tag with that data. Otherwise it will use the fallback data in the tag.

Ple…

in Custom field not displaying with tag Comment by Ben August 2020

Thanks for sharing James.

Yes, using the correct Amazon SES region helps dramatically. This is covered in the 'sending speed FAQ' here → https://sendy.co/troubleshoot…

in Speed of sending - some experiments Comment by Ben August 2020

@motionsquared With such large volume and large send rate, it's highly recommended to use a VPS server with adequate server CPU and memory resources.

in What hosting server do you use with Sendy? Comment by Ben August 2020

@tuxed please see → https://sendy.co/troubleshooting#debian-send…

in Spanish Translation .po Comment by Ben August 2020

Hi,

(Quote)

If you use Amazon SES in a region that is near the physical location of your web server, the loading will be extremely fast.

Sendy communicates with Amazon SES API for a lot of things, like sending emails, checking …

in Campaign page very slow [send-to.php] Comment by Ben August 2020

Hi,

(Quote)

The code looks like it’s from a browser plugin installed on your browser. The plugin name might be called “jellyfish”.

Try disabling the plugin and try again.

Best regards,
Ben

in Strange code appears when selecting lists Comment by Ben August 2020

Hi,

Download the latest version from the Get Updated page. The instructions for updating are on that page as well.

Thanks.

Best regards,
Ben

in How to update Sendy? Comment by Ben August 2020

Hi,

You'd need you re-setup your cron jobs on your new server.

Visit http://your_sendy_installation_url/reset-cron.php to clear the false positive that…

in My website moved, now Sendy is not sending emails Comment by Ben August 2020

Hi,

There can only be one confirmation email per list. If you want to set different languages for different groups of people, I would create separate lists.

Thanks.

Best regards,
Ben

in Multi-Language Double-Opt-In Comment by Ben August 2020

Hi,

Are you still in Amazon SES ‘Sandbox mode’? If your Amazon SES daily sending limit is 200 emails per day, you are still in ‘Sandbox mode’.

You'd need to …

in Sendy works (Domain, Hosting, AWS etc.) - Except it sends no emails Comment by Ben July 2020

Hi,

Try deleting Sendy’s cookies in your browser then login again?

Best regards,
Ben

in Redirected to log in page after migrating to Cloudways Comment by Ben July 2020

Hi,

Sendy uses AWS Signature Version 4 from version 4.0.4 onwards (see screenshot below).

You’re using an older version of Sendy, please update to the latest v…

in Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020. Comment by Ben July 2020

Hi,

(Quote)

In the list settings, set the 'Subscribe success page'

To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil ico…

in Custom redirect after signup form submission Comment by Ben July 2020

Hi,

Please see → https://sendy.co/forum/discussion/14863/amazon-ses-ends-support-for…

in Amazon Simple Email Service is ending support for Signature Version 3 effective September 30, 2020 Comment by Ben July 2020

Hi,

If an email address 'Bounced', that means it does not (or no longer) exist. It will be marked as bounced in List A and B and all other lists that exists in other brands as well.

Thanks.

Best regards,
Ben

in If bounced contact is listed in multiple contact lists Comment by Ben July 2020

Hi,

(Quote)

No it's not visible to end users.

Thanks.

Best regards,
Ben

in Are List names visible to the public? Comment by Ben July 2020

Hi,

Your server has an automatic redirect setup to redirect any ‘http’ URLs to ‘https’.

Set the APP_PATH in the /includes/config.php script to 'https://send.eiight.app' instead…

in Sendy is not loading properly for me Comment by Ben July 2020

Hi,

What's your Sendy URL?

Best regards,
Ben

in Sendy is not loading properly for me Comment by Ben July 2020

Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…

in Getting 500 error Comment by Ben July 2020

Hi,

(Quote)

Yes it will say “Already exists”, but the subscriber's custom field data will be updated.

Thanks.

Best regards,
Ben

in How to re-upload amended records Comment by Ben July 2020

Yes. Please see below:

Best regards,
Ben

in Edit links inside Sendy editor Comment by Ben June 2020

Hi,

May I know what you mean by “edit link style”?

Thanks.

Best regards,
Ben

in Edit links inside Sendy editor Comment by Ben June 2020

Ben

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