Ben
Ben
Comments
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Hi,
Please ensure that the subscriber's 'Name' field or the custom field 'First Name' in their record is populated with a value and not blank. Otherwise the tag will be converted to a blank value.
Thanks.
Best regards,
Hi,
(Quote)That is the issue. Please ensure your cron job for
autoresponders.phpis set to run every 1 minute (not anything more) as per the official cron job setup …Hi,
You'd just need to upload files via FTP/SFTP to where your Sendy's files are hosted. Please follow the updating instructions at the right side of the page here → https://sendy.co/g…
Hi,
(Quote)Please ensure that you have have chmod the
/uploads/directory in your Sendy's root directory toHi,
(Quote)Similarly under ‘Miscellaneous’ in the brand settings, change the number:
Screenshot:
For the fourth, it’s not supported but will consider.
Best regards…
Hi,
(Quote)To create a segment for a list,
- Go to 'View all lists' on the left sidebar
- Select your desired list
- Click 'Segments' at the top right
Screenshot:
in Where are segments? Comment by Ben November 2019
Hi,
I looked at your screenshot and see that it is likely to be an issue with your CSS that's either hiding the checkbox, or the entire permissions part is moved upwards and hidden under the email field. Please check your CSS code.
<…Hi,
I tested reCAPTCHA on iOS and it's working, there aren't any known issues though. If it works on a desktop it should work anywhere else, it's not platform specific.
Best …
Hi,
Your server may have
mod_securityturned on and it's falsely triggered when you're saving a complex template. Please contact your hosting support to turn off mod_sec…Hi,
One of your browser extension is likely inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to…
Hi,
Please ensure that you're using an 'absolute' URL instead of a 'relative' URL for your image source.
Correct (absolute URL image source):
<img src="http:…Hi,
(Quote)When a recipient marks your email as spam, Amazon will notify your Sendy installation via Amazon SNS, Sendy will in turn flag the email address as 'Marked as spam' in your list.
Hope this helps.
Best regards…
Hi,
The send rate displayed on the left is your Amazon SES 'max send rate'. It will not change.
When you adjust the sending rate in your Sendy main settings, Sendy will send your campaign at that send rate.
Thanks.
Hi,
If an email address already exists in the list, it will skip importing of the same email address, but any other data like name and custom fields will be overwritten by the data in the CSV for that email address.
Thanks.
<…Hi,
- Please ensure your SMTP credentials are correct
- Also make sure that if you set your SMTP port as '465', choose 'SSL'. If you set your SMTP port as '587', choose 'TLS' in your brand settings.
To see the full …
Hi,
This is an issue with different PHP versions between your server and the 'command line’ version of PHP. When you send out the actual campaign, the cron job executes the sending via the command line version of PHP. The command line ver…
Hi,
When you apply to Amazon to move your Amazon SES out of sandbox mode, Amazon wants to hear that you are only sending emails to people who signed up to receive them. That's basically it. What you wrote here sounds good enough.
(Q…Hi,
Just keep clicking the 'Campaign' title until both UP and DOWN arrows appear.
Thanks.
Best regards,
BenHi,
The 'Subscriber info’ modal window only shows activity when there’s activity. It’ll only show the campaign if there were activity like opens and clicks.
Best regards,
BenHi,
(Quote)Please install
php-calendarextension on your server or contact your hosting provider to help you do so. The SSH command to install:in Error after adding brand Comment by Ben October 2019Hi,
Please use the attachment feature to attach attachments:
Best regards,
BenHi,
When an email address status is 'Bounced' in Sendy, it is a 'Hard bounce'.
Soft bounces are processed in the background by Amazon SES, they'll retry multiple times before they give up and convert it to a hard bounce, in which …
Hi,
Switch to the pure HTML editor, then paste in your HTML:
Screenshot:
Sendy sends your newsletter exactly as the HTML is pasted.
Thanks.
Best regards,
Hi,
Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.
You can download Sendy from https://sendy.co/get-updated…
Hi,
When implementing Google reCAPTCHA a decision was made to go with v2 instead of v3 because v3 can be inaccurate and likely to block out legitimate subscribers. V3 uses risk scores to judge whether it's a person or bot, false positives…