Ben

test

Comments

Hi,
(Quote)
Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more) as per the cron job setup instructions.

Thanks…

in My autoresponder emails are not delivering accurately Comment by Ben June 2018
Hi,

Inside any segments, you'll see the cron job setup instructions in a blue box at the bottom.

Screenshot:

Best regards,
Ben

in Cron for updating segments? Comment by Ben June 2018
Hi,

Thank you for the mod. How would you login if you redirect the login page to somewhere else (and you aren't logged in yet)?

Best regards,
Ben

in [Mod] Forward to outside landing page when not logged in - Sendy Version 3.0.9.1 Comment by Ben June 2018
Hi,

If you get a 403 error when saving a campaign, it is 100% a mod_security issue → in 403 Error when saving Campaign or List Comment by Ben June 2018
Hi,

If you do not want to redirect the unsubscribe link to an external web page, then translate the unsubscription confirmation page, which is exactly the answer in this thread → in Translating un-subscription page Comment by Ben June 2018
Hi,

One of your Google Chrome extensions is likely inserting code in your email’s HTML code.
1. Disable all extensions in your browser as one of your browser extension is inserting redundant code into the WYSIWYG editor when you…
in Weird link appearing in reports Comment by Ben June 2018
Hi,

Visit http://newsletters.uniqueluxuryholidays.com/reset-cron.php and hit reset to clear the false positive that cron jobs have been setup.

in Where are the cron job instructions? Comment by Ben June 2018
Hi,

You can pass "true" to the new gdpr flag in the 'subscribe' API call:

Screenshot:

in GDPR field checked via API? Comment by Ben June 2018
Hi,

You can install Sendy on any folder or sub-domains of your Sendy licensed domain. There will be no licensing issues.

Thanks.

Best regards,
Ben

in Changed subdomain Comment by Ben June 2018
Hi,

If you don't get a 404 error at the login page, you can ignore this mod_rewrite warning, otherwise please see →
in mod_rewrite is not enabled Comment by Ben June 2018
Hi,

You’re using the [Name,fallback=] personalisation tag correctly.

Please note that you need to send out your campaign to real lists, then the name tag will be…

in Personalisation tags in test emails Comment by Ben June 2018
Hi,

Please see → https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Specifically check that the 'case' o…

in Sendy always jump back to login page Comment by Ben June 2018
Hi,

When you export a CSV from a list, their IP address, Country, the email web version link they re-consent from will be included in the CSV.

Also, if you click on the subscriber's name or email while in the list, a modal window …

in Did the basic GDPR preparatory moves but are there tools in case authorities ask for proofs? Comment by Ben June 2018
Hi,

You can use the same AWS credentials for your 2nd installation.

Thanks.

Best regards,
Ben

in Setting up a 2nd install/license of Sendy Comment by Ben June 2018
Hi,

Please update to the latest version of Sendy → https://sendy.co/get-updated

Version 3.0.6 onwards allows you to use personalization and unsubscribe tags in the 'Thank y…

in Sending a thank you email, Name and Email not parsed Comment by Ben May 2018
Hi,

The subscribe API (https://sendy.co/api) allows you to pass a gdpr = in Is it possible to flag subscribers signed up via API key as GDPR? Comment by Ben May 2018


    
                
            
                Hi,

Yes. You can refer to the translation instructions here → https://sendy.co/translation

Best regards,

Ben
            
            
                in                     Translation un-subscription page
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You can use Zapier to create a Zap that adds a subscriber to another list when the same subscriber is added to one list.


                in                     Add subscriber from one list to another automatically
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You can use name, email or any custom field tags in URLs in your emails.

For example:

<a href="http://yourwebsite.com/form.html?name=[Name,fallback=]&emai…            
            
                in                     Custom field values in URLs
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

A cron job is needed for Autoresponders to work.

Inside any lists, click on the 'Autoresponders' button at the top right and you'll be shown the cron job setup instructions:

Screenshot:

                in                     Cron job for autoresponder
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

By default, if a subscriber unsubscribes using an unsubscribe link in a email campaign you send to them, they will be unsubscribed from 'ALL' lists within the brand.

This can be changed in the 'Unsubscribe settings' in list se…            
            
                in                     Understanding Brands
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

There is no need to manually remove 'bounced', 'complaint' or 'unsubscribed' email address. Future campaigns and CSV imports will skip these email addresses.

Thanks.

Best regards,

Ben
            
            
                in                     Do I need to remove bounced email addresses from lists?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

There is no hard-coded re-consent link. Your newsletter can use the latest  [reconsent] tag. When your campaign is sent to your subscribers and they click it, they w…            
            
                in                     Actual link for GDPR re-consent?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

The reason why you’re unable to import these subscribers is because they are marked as ‘Unsubscribed’ in other list(s).

Do the following:

Change the ‘Unsubscribe’ settings in the list you’re importing into to ‘Onl…            
            
                in                     How to add on a list e-mails who are removed by mistake?
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


Here's a list of reasons why some records aren't imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported
            

                in                     Not able to import all contact
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,


(Quote)


You can use Zapier for free.

Best regards,

Ben
            
            
                in                     New subscriber notifications and unsubscribe notifications
                Comment by Ben
                May 2018
            
        
    
    
                
            
                Hi,

You can use Zapier integration to easily achieve this → https://zapier.com/apps/sendy/integrations

Thanks.

Best regards,

Ben
            
            
                in                     New subscriber notifications and unsubscribe notifications
                Comment by Ben
                May 2018
            
        
    
More Comments

Ben

Ben

About

Comments