Ben

Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in I get a weird preview of the newsletter Comment by Ben March 2018

Hi,

Any hyperlinks wrapped in <a href=""></a> are tracked.

(Quote)

As long as it is hyperlinked it will be tracked.

Thanks.

Best r…

in What counts as a "click"? Comment by Ben March 2018

Hi,

This can be achieved with the ‘subscribe’ API (https://sendy.co/api).

The ‘subscribe’ API allows you to pass in custom field data to update them.

Screenshot:

in Is there a way to update a custom field based on a link clicked from a Sendy message? Comment by Ben March 2018

Thanks for sharing this Blaine.

in Sendy + WishListMember Direct Integration Comment by Ben March 2018

Hi,

(Quote)

Some email clients, like Gmail for example, appends an ‘Unsubscribe’ link at the top, so that users can unsubscribe from your newsletter if they want to instead of clicking ‘Mark as spam’.

The ‘Unsubscribe’ link is …

in Remove unsubscribe link from header in Gmail? Comment by Ben March 2018

Hi,

Now that the limit is reached, if you try sending a campaign while logged in as the ‘Brand’ user, you will see that you will not be able to send anymore emails.

Exceptionally, emails like double opt-in, thank you, goodbye emai…

in Monthly sending limit Comment by Ben March 2018

Hi,

A subscriber's 'Last activity' is updated when the user:

opened a campaign or autoresponder
clicked a link in a campaign or autoresponder
subscribed to a list
unsubscribed from a list
b…

in What is the 'timestamp' field, and when is it updated? Comment by Ben March 2018

Hi,

You can set a 'Subscribe success page’ in the list settings.

Screenshot:

When a user signs up via Sendy’s subscription form, they will be redirected to the URL you s…

in How to redirect subscriber to custom thank you page Comment by Ben March 2018

Hi,

Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Subscribe form' at the top right to g…

in How to add subscribers using a link Comment by Ben March 2018

Hi,

Amazon SES will override the SMTP credentials at brand level.

If you want to use SMTP for your brands, you’d need to remove Amazon Web Services credentials in the main settings.

Thanks.

Best regards,
Ben<…

in Settings Amazon SES at global level and SMTP per brand level Comment by Ben March 2018

Hi,

When a subscriber marks an email as spam, it’ll be registered in ALL lists that the email address exists in. Similarly, for any email that was already marked as spam in any list in a brand, future imports of the same email will be ski…

in Global spam list Comment by Ben March 2018

Hi,

You are using the unsubscribe tag wrongly. You must use the unsubscribe 'tag', not the resulting dummy/placeholder unsubscribe link in your email.

When you create or edit a campaign, you will find the unsubscribe tags at the b…

in Unsubscribe link in real campaign says it is a test Comment by Ben March 2018

Hi,

(Quote)

You'd just need to change the APP_PATH in the /includes/config.php script to the new installation URL.

Thanks.

Best regards,
Ben

in Changing Sendy's URL / App Path (Not Domain) Comment by Ben March 2018

Hi,

The ‘Minute’ part should be set as */5 and not 5 as per the official cron job setup instructions…

in Cron job on hostgator Comment by Ben March 2018

Hi,

Like any other email marketing application, Sendy track 'opens’ by embedding a 1 x 1 pixel image at the bottom of every email sent. When an email is opened by a recipient, this image is 'loaded' thus it will be tracked as 'Opened'.

in How does 'opens' tracking work? Comment by Ben February 2018

Hi,

(Quote)

Just ensure that you've set the APP_PATH in /includes/config.php to the 'https' version of your Sendy URL. There is no need to edit Sendy's .htaccess file…

in How to reset email used in installation & a HTTPS question Comment by Ben February 2018

Hi,

I’m glad to hear you’re loving Sendy.

You can add a custom unsubscribe page that your users will be redirected to…

in Add list name to unsubscribe page? Comment by Ben March 2018

Hi,

You can update custom fields of existing subscribers via the API:

Screenshot:

Best regards,
Ben

in Set custom field with API? Comment by Ben March 2018

Hi,

Sendy already includes the List-Unsubscribe header with the instant unsubscribe link in the header for every email campaign and autoresponders sent via Sendy.

<…

in Mailto link in List-Unsubscribe header? Comment by Ben March 2018

Hi,

(Quote)

I am very glad to hear this. I’m glad you found Sendy!

Thanks.

Best regards,
Ben

in Moving subscribers automatically + confirmation re-send button Comment by Ben February 2018

Hi,

(Quote)

Hit 'Enter' to save.

Thanks.

Best regards,
Ben

in Can't save edited subscriber info in modal window Comment by Ben February 2018

No you don’t have to.

in If I change 'Amazon SES region', do I have to change the AWS Credentials? Comment by Ben February 2018

Hi,

I checked your PHP version and see that it's running on a very old version 5.2.6.

I suggest contacting your hosting support to upgrade your PHP to at least version 5.3+. …

in No segments found for this list Comment by Ben February 2018

Hi,

Please update to the latest version of Sendy.

Best regards,
Ben

in Allow brand users to change 'From email'? Comment by Ben February 2018

Hi,

Your cron jobs are setup incorrectly:

The timing part of the cron job should be (respectively):

*/5 * * * *
*/1 * * * *

and not

                in                     Immediate Autoresponder not being sent upon API subscription
                Comment by Ben
                February 2018

Hi,

You can view who opened, who clicked, which country etc in the Autoresponders report:

Screenshot:

Go to 'View all lists' on the left sidebar
Select you…

in How can i check Autoresponder stats? Comment by Ben February 2018

Hi,

You can use Zapier to integrate Google Contacts + Sendy → https://zapier.com/apps/google-contacts/sendy

Thanks.

Best regards,
Ben

in Google contact sync? Comment by Ben February 2018

Hi,

You can pass in custom field data via the ‘subscribe’ API (https://sendy.co/api).

Screenshot:

Thanks.

Best…

in Subscribe with custom fields data Comment by Ben February 2018

Ben

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