Ben

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Hi,

When your clients login to their own 'Brand account', these information in the footer will not be shown. Only when you login as the 'Main admin user' will the above information be shown to you.

Thanks.

Best re…

in How to hide footer info from customers Comment by Ben April 2017
Hi,

I highly suggest not executing the scheduled.php script manually in the browser otherwise you will have issues, it is not meant to be executed manually in the browser. The scheduled.php script is supposed to be executed by the cron jo…

in Question with cron job and scheduled.php script Comment by Ben April 2017
Hi,

60% is already an extremely high open rate. The industry standard for open rates are between 20 to 30%. For example, see this benchmark report ? in Does using a different email address with each send improve open rates? Comment by Ben April 2017
Hi,

When you create or edit a campaign, you can set the 'Plain text version' alongside the HTML. The plain text version field is on the left side of the page.

Thanks.

Best regards,
Ben

in Plain text version of email Comment by Ben April 2017
Hi,
1. Please ensure that the ‘From email’ set in your Brand Settings is verified in your Amazon SES console.
2. If you attempted to verify any emails or domains in your Amazon SES console and the status is 'failed' or 'pending co…
in Thank you email not sent Comment by Ben April 2017
Hi,

That's not the solution to the problem. This is the solution → http://stackoverflow.com/questions/31206…

in Body not loading only header after logged in Comment by Ben April 2017
Hi,

Please see → https://sendy.co/forum/discussion/8605/call-to-undefined-function-simplexml_load_string#Item_5
in Body not loading only header after logged in Comment by Ben April 2017
Hi,

If you delete one list, other lists will not be affected.

Thanks.

Best regards,
Ben

in Does deleting a subset mailing list delete those subscribers from master list? Comment by Ben April 2017
Hi,

You need to attach BOTH AmazonSESFullAccess AND AmazonSNSFullAccess to your IAM credentials. Ple…

in AccessDenied even after attaching AmazonSNSFullAccess policy Comment by Ben April 2017
Hi,
(Quote)
Squarespace is not a hosting server so it cannot be used to host Sendy.

You need a web hosting server to host and run Sendy.

Thanks.

Best regards,
Ben

in Can Sendy be installed on Squarespace? Comment by Ben April 2017
Hi,

Firstly (and very importantly), ensure you’re logged in to Sendy as the ‘Main user’ and not ‘Brand user’.

Then when you’re at the 'Define recipients’ page, scroll down and you should see the cron job setup instructions in a bl…

in How do I schedule emails? Comment by Ben April 2017
Hi,

Please see → https://sendy.co/troubleshooting#unlicensed-domain-error

Thanks.

Best regards,
Ben

in Unlicensed domain Comment by Ben March 2017
Hi,

If you have 'Grammarly' extension installed on your browser, please disable it for your Sendy installation.

Thanks.

Best regards,
Ben

in Request Entity Too Large error Comment by Ben March 2017
Hi,

If you get a blank page, Please see → https://sendy.co/troubleshooting#blank-page

To setup IAM user for your Sendy account, please follow Step 5 of the <…

in I forgot to enter AWS keys and it went to a blank page Comment by Ben March 2017
Hi,

I visited http://daisywolfpublishing.com/sendy/l/uOEKdvzouT1hQcH3XhexAQ/oqkwkPLZF9LYy88v0HvFbg/KRuq…

in Moved to a different domain, everything works except links in emails break and it shows 0 opens Comment by Ben March 2017
Hi,

The issue is that one of your browser extension ‘Grammarly’ is inserting tons of code into the editor without you knowing when you created your campaign, see the HTML code below:

Screenshot:
in Unable to send out emails Comment by Ben April 2017
Hi,
(Quote)
Please ensure you set the APP_PATH in /includes/config.php correctly.

For example if you installed Sendy on in Sendy redirecting to IP address? Comment by Ben March 2017


    
                
            
                Hi,


(Quote)


You're hosted on Amazon EC2 server. If you're a new Amazon Web Services user, you have a 'free tier' so you can use Amazon EC2 server free for 1 year. Also, the first 2,00…            
            
                in                     Is it normal that I don't receive any billing from Amazon?
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

You can set your own ‘subject line’ for the double opt-in confirmation email:

Screenshot:


Thanks.

Best regards,

Ben
            
            
                in                     Default subject on confirmation email
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

Delete ALL SNS 'Topics' and 'Subscriptions' in your Amazon SNS console. Sendy will automatically re-create them the next time you're at the 'Define recipients' page. If you're now using HTTPS, Sendy will create the SNS subscriptions u…            
            
                in                     Switched to HTTPS, what happens to bounces & complaints handling?
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

Another user who is on PHP 7.0 updated the PHP to version 7.1 and it resolved the issue. Try updating your PHP to 7.1 and see if it resolves this for you.

Screenshot:


…            
            
                in                     [PHP 7 / Ubuntu 16.04.2] Outgoing connections blocked
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

The message explains exactly what you need to do. Please follow exactly what's shown in the video.

Thanks.

Best regards,

Ben
            
            
                in                     Unable to verify and setup bounces & complaints handling
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

The issue is that one of your browser extension ‘Grammarly’ is inserting tons of code into the editor without you knowing when you created your Autoresponder email, see the HTML code below:

Screenshot:

                in                     Can't save autoresponder
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

If an email address is already marked as ‘unsubscribed’ in another list, the same email address will not be imported into an existing list or a new list. Otherwise if you send the person another email, they will very likely mark your …            
            
                in                     Some email addresses aren't imported
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,


(Quote)


Here's a list of reasons why some records aren't imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported
            

                in                     Some email addresses aren't imported
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

As per Sendy's API documentation on Campaigns › Create, you need to set send_campaign to 
            

                in                     How to send campaign via API instead of just creating a draft?
                Comment by Ben
                March 2017
            

        

    

    
                
            
                Hi,

You can use Zapier to create a Zap that’ll automatically create a campaign in Sendy when a new RSS feed item is found → https://zapier.com/zapbook/rss/sendy/

T…            
            
                in                     RSS to email campaign
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

Think of custom fields as 'data holders’, they store data. You can build your own form that includes anything from text fields to checkboxes and radio buttons, then send the data to ‘custom fields’ for storage.

Thanks.


            
                in                     Custom fields - check boxes possible?
                Comment by Ben
                March 2017
            
        
    
    
                
            
                Hi,

Sendy has an API so you can do anything with regards to subscribing or unsubscribing.

You can also use Zapier to automate moving of subscribers between lists in Sendy. For exam…            
            
                in                     Automatically add users to a list, and move from one to another
                Comment by Ben
                March 2017
            
        
    
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