Ben

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Hi,

If you see the error OptInRequired, here’s what you should do to resolve this:
1. Visit …
in Error communicating with Amazon SNS API: OptInRequired Comment by Ben October 2016
Hi,

Your $dbHost is very unlikely to be 'http://trackingclickscentral.com', please contact your hosting su…

in Cannot access login page (blank screen) Comment by Ben October 2016
Hi,
(Quote)
The 'surname' and 'country' in the above line should be 'Surname' and 'Country' respectively as your custom field was created as:

Surname

in Unable to retrieve custom field data from the HTML form Comment by Ben October 2016
Hi,

That's weird though. I just tested connecting Zapier to another Sendy installation of mine and it works though:

Screenshot:

Did you copy your 'API key' an…

in Zapier stopped accessing my account Comment by Ben October 2016
Hi,

Edit your 'Brand', make sure the 'From email' set in the brand is verified in your Amazon SES console. Also make sure you are out of Amazon SES sandbox mode (see step 5.9 of the Get Started Guide in Sendy not sending subscription confirmation emails Comment by Ben October 2016
Hi,

That is strange though. There are no issues with unsubscribe confirmation page and custom redirect page, or any other functions for that matter. Can you please update to the latest version and try again ? in Unsubscribe confirmation page is blank Comment by Ben October 2016
Just to add on to @chrisdr2 comment and for those who are interested, MemberPress + Sendy's integration documentation can be found here → in Which Optin Form Wordpress Plugin do you use with Sendy? Comment by Ben October 2016
Hi,
(Quote)
I have tested Sendy with PHP 7, the brands lists did not disappear though. An increasing number of users are using PHP 7 as well.

As you mentioned your PHP 7 has Opcache and APCu, I suggest disabling them and try ag…

in Brands list empty on PHP 7 Comment by Ben September 2016
Hi,
(Quote)
You should remove the 'http://' from the [unsubscribe] tag. Don't append it to the unsubscribe tag.

in Unsubscribe link broken Comment by Ben September 2016


    
                
            
                Hi,

Edit you brand's settings, then empty the 'Allowed attachment file types' field:

Example screenshot:


The user of the brand will not be able to upload attachments.

…            
            
                in                     How do I disable attachments?
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,

Sendy is now integrated with Zapier! See → https://sendy.co/api#third-party-resources-integrations

Thanks.

Best regards,

Ben
            

                in                     When will Sendy integrate with Zapier for trigger actions and all the other benefits of Zapier?
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,

Sendy is now integrated with Zapier! See → https://sendy.co/api#third-party-resources-integrations

Thanks.

Best regards,

Ben
            

                in                     Zapier integration
                Comment by Ben
                September 2016
            
        
    
    
                
            
                This is now fixed in the latest version of Sendy (v2.1.1) → https://sendy.co/get-updated#211
            
            
                in                     [Name,fallback=] doesn't work if fallback is Unicode string
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,


(Quote)


You can change the 'From name' and 'From email' of the thank you email in the brand's settings.

Screenshots:





<…            
            
                in                     How to change thank you email address and name
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,


(Quote)


It's hard to explain or pinpoint why your form is being targetted by spam robots.

To combat this, use some sort of CAPTCHA in your sign up form to deter these robots.

Best regards,

Ben
            
            
                in                     Spambot subscribes with hex numbers in name field
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,


(Quote)


You can't send emails slower than 1 email per second. The lowest send rate is 1 email per second.

Thanks.

Best regards,

Ben
            
            
                in                     Lower sending rate
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,

You can create a custom unsubscribe success page, then save the URL of the page in list settings as a custom unsubscribe success URL. You can pass the unsubscribed email address via GET into the URL, then write code in your page to "i…            
            
                in                     Unsubscribe notification to 3rd party software
                Comment by Ben
                September 2016
            
        
    
    
                
            
                Hi,

All links in Sendy are converted into 'trackable links' so that 'clicks' can be tracked and tabulated in the campaign report. Sendy already has it's own unsubscribe function you can use, e.g.:


            

                in                     Unsubscribe tag of third party SMTP service not working
                Comment by Ben
                August 2016
            

        

    

    
                
            
                Hi,

If you meant the cron job for scheduled.php, please only set it to run every 5 mins as per the cron job setup instructions (not anything less). Setting it any more f…            
            
                in                     Can I set the cron job more frequently?
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

Edit the brand's settings to change the 'From email':

Screenshot:


Best regards,

Ben
            
            
                in                     Default 'From email' for campaigns
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

Just remove the old SNS topics and subscriptions. Sendy will then create the new SNS topics and subscriptions automatically.

Thanks.

Best regards,

Ben
            
            
                in                     What to do with SNS when migrating
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

Enabling double opt-in is a good solution. Alternatively build your own subscription form (with Sendy's API) that uses some sort of CAPTCHA so that spam bots cannot sign up.

Th…            
            
                in                     Getting spam bot signups recently
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

I checked your HTML code and found the issue.

The 'style' code in the 'img' tags are wrapped in ” instead of 
            

                in                     Image links being stripped out
                Comment by Ben
                August 2016
            

        

    

    
                
            
                Hi,

I checked the campaign 'Commercial Building in San Antonio for Sale or Lease' and it looks exactly like it should https://s3.amazonaws.com/destroym…            

            
                in                     Image links being stripped out
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

Please send me your Sendy URL, email and password so I can check.

Best regards,

Ben
            
            
                in                     Image links being stripped out
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

This is unusual. Try editing/saving your newsletter in another browser without any browser extensions?

Best regards,

Ben
            
            
                in                     Image links being stripped out
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

You need to include the fallback= in your tags.

[servername] will not work.

It m…            
            
                in                     Substitute params in URL
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,


(Quote)


Your client can change his password in 'Settings' https://your_sendy_installation_url/settings

Thanks.

Best regards,

Ben
            
            
                in                     Manually set client password
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Hi,

Please see point number 5 of → https://sendy.co/troubleshooting#unlicensed-domain-error

Thanks.

Best regards,

Ben
            
            
                in                     Outgoing connections blocked
                Comment by Ben
                August 2016
            
        
    
    
                
            
                Please contact your hosting support to check your cron job.
            
            
                in                     Problem with cron job on cpanel
                Comment by Ben
                August 2016
            
        
    
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