Comments

• Hi,

  Sync your server clock with NTP using the following SSH command for Linux:

  sudo /usr/sbin/ntpdate 0.north-america.pool.ntp.org 1.north-america.pool.ntp.org 2.north-…

  in Unable to get SES quota from Amazon Comment by Ben July 2015

• You can print and save the campaign report as a PDF, then send the PDF report to your client. The campaign report page is formatted with a proper print CSS.

  Thanks.

  Best regards,
  Ben

  in client statistics Comment by Ben June 2015

• @SpeakInConfidence This feature is already available from version 2.0 onwards.

  You can set a 'Title' in 2 ways, see below screenshots:

  in Separate the campaign 'title' and 'subject' Comment by Ben June 2015

• Hi,

  In that case yes it's wise to pass your list through a test to weed out invalid emails before Amazon bans your SES account due to 'high bounce rate'. You can use one of the following online tools to do so:

  in How to clean my list to minimize bounces rates? Comment by Ben June 2015

• Hi,

  It can by any format, eg.

  24 June
  June 24
  today
  tomorrow
  friday

  Hope this helps.

  Best regards,
  Ben

  in Subscriber date syntax Comment by Ben June 2015

• _install.php is obfuscated just like functions.php. So I think the same thing is happening. You need to ask your host to stop your server from deleting _install.php and functions.php.

  in Failed to open stream: No such file or directory Comment by Ben June 2015

• You'll need to contact your host on why your server keeps deleting the functions.php file you uploaded to /includes/ folder.

  Best regards,
  Ben

  in Failed to open stream: No such file or directory Comment by Ben June 2015

• Hi,

  Is functions.php in the /includes/ folder?

  Best regards,
  Ben

  in Failed to open stream: No such file or directory Comment by Ben June 2015
• (Quote)

  Thanks. I added it on to the list at https://sendy.co/forum/discussion/328/can-i-run-cron-jobs-from-an-external-service-/p1…

  in Autoresponder cron job - web host does not allow cron jobs every minute Comment by Ben June 2015

• Hi,

  Autoresponders only work with 'per minute' cron jobs. That's because Autoresponders allow you to set delays up to the 'minute'. If your cron job runs every 15 minutes, it may miss sending some of the Autoresponders you setup.

  …

  in Autoresponder cron job - web host does not allow cron jobs every minute Comment by Ben June 2015

• Hi,

  Please upload this file (http://d.pr/f/17AgO) to your server and run it and see if you get a '200 OK'.

  Thanks.

  Best regards,
  Ben

  in White listing domains for 'Outgoing connections blocked' error Comment by Ben June 2015

• Hi,

  You can find IP address of a domain at → https://www.site24x7.com/find-ip-address-of-web-site.html

  Thanks.

  Best regards,
  Ben<…

  in White listing domains for 'Outgoing connections blocked' error Comment by Ben June 2015

• Hi,

  (Quote)

  Thanks for your feedback, it made my day. I'm glad to hear you like Sendy better.

  Best regards,
  …

  in Do I need to remove bounces from my lists? Comment by Ben June 2015

• Hi,

  You'd need to duplicate the campaign to get a draft backup, then delete the sending campaign. Then reboot your server so the sending will stop as the sending is done in the background on the server.

  Thanks.

  Best regard…

  in Stopping Sendy from sending Comment by Ben June 2015

• Hi,

  I haven't tried this before but I googled "simple password protect a page .htaccess" and found http://www.elated.com/articles/passwo…

  in Lock down admin login? Comment by Ben June 2015

• Hi,

  Thanks for the log, here is the issue (just as I suspected):

  PHP Warning: curl_multi_exec() has been disabled for security reasons in /home/praylcom/public_html/log…

  in Sent in Sendy but not in SES Comment by Ben June 2015

• Hi,

  That's very strange. Other Sendy users are not experiencing this.

  Can you check your server's error_log to find any clues to this?

  Best regards,
  Ben

  in Sent in Sendy but not in SES Comment by Ben June 2015

• Hi,

  Ok, that means your Amazon SES account isn't suspended by Amazon.

  Please also see the following points:

  1. Check that you have verified your 'From email' or its domain in your Amazon SES console, see Step 6 of the Ge…

  in Sent in Sendy but not in SES Comment by Ben June 2015

• Hi,

  Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.

  

  Best regards,
  Ben

  in Sent in Sendy but not in SES Comment by Ben June 2015

• Hi,

  (Quote)

  Just don't remove any emails that are marked as 'bounced', 'marked as spam' or 'unsubscribed' so that future campaigns will never be sent to them again.

  Best regards,
  Ben

  in Do I need to remove bounced, complaints and unsubscribed emails? Comment by Ben June 2015

• Hi,

  Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see → http://sendy.co/troubles…

  in Unable to reset password Comment by Ben June 2015

• Hi,

  That's very strange, I've never heard of this. Did this happen for only 1 email or all emails?

  Best regards,
  Ben

  in Unsubscribe confimration page issue Comment by Ben June 2015

• Hi,

  The CSV you imported has only 1 column, it needs to have 2 columns as shown in the 'CSV example format':

  

  I've edited your CSV to be 2 columns and imported it successfully.

  …

  in Imported CSV file and it has been checking for hours Comment by Ben June 2015

• Hi,

  You can export a CSV of emails who did not open your email in your campaign (see eg. screenshot below):

  

  Thanks.

  Best regards,
  Ben

  in How to export unopens? Comment by Ben June 2015

• Hi,

  (Quote)

  You need to download from their individual lists. Anyway, there is no need to download unsubscribes, bounces, marked as spam etc. Just leave them inside the lists, future emails will never be sent to these email addresses a…

  in How to download all unsubscribes/bounces at once? Comment by Ben June 2015

• Hi,

  You can close your browser and shut down the computer after sending. Sending is done on the server in the background.

  Best regards,
  Ben

  in Leave browser open while sending? Comment by Ben June 2015

• Hi,

  The only way is to send the campaign to a list with yourself inside to test custom fields.

  Thanks.

  Best regards,
  Ben

  in How to send a test email with Sendy that includes custom fields? Comment by Ben June 2015

• Hi,

  When you attempted to login, were you redirected back to the login page and there were no errors shown on the page? If so, please see →

  in Cannot access Sendy after installation Comment by Ben June 2015

• Hi,

  Create the custom field in your list first, let's call it EntranceCode.

  To feed in the value for in Adding custom field to every subscriber Comment by Ben June 2015

• Hi,

  Disable extensions in your browser and try again. This is usually caused by one of your browser extensions.

  Best regards,
  Ben

  in Large amount of CSS added by editor Comment by Ben June 2015
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