Ben

Hi,

(Quote)

Yes you can just use EC2's IP address as your Sendy URL to access your Sendy installation. Though I'd recommend mapping a CNAME, eg. sendy.yourdomain.com to EC2's IP address so that you can access Sendy via in Send from Amazon EC2 without domain? Comment by Ben March 2015

This is a very peculiar issue. Do you have any caching software installed on your server? Did you paste the newly created IAM credentials into your Sendy settings?

in Sendy is not recognizing me Comment by Ben March 2015

Hi,

I suggest recreating your IAM credentials again, see Step 5 of Get Started Guide http://sendy.co/get-started

Best regards,
Ben

in Sendy is not recognizing me Comment by Ben March 2015

Hi,

Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.

Best regards,
Ben

in Emails not sending via SMTP Comment by Ben March 2015

Hi,

(Quote)

Please see ? http://sendy.co/troubleshooting#email-wasnt-opened-in-usa-but-shows-up-as-usa-in-report

…

in Stop Gmail (or maybe others) from asking to download images + GEO issue Comment by Ben March 2015

Hi,

Your upload_max_filesize set in your server's php.ini is only 2M (two megabytes). You need to increase this number (contact your hosting support if you need help doi…

in Attachments of 2.2M and over fail to upload to sendy server Comment by Ben March 2015

Hi,

If you're sending emails via Amazon SES which is what Sendy is intended to do, you're not limited by your server's email sending limit.

Thanks.

Best regards,
Ben

in Is Sendy on Hostgator limited to 500 mails per hour? Comment by Ben March 2015

Hi,

Can you please click the 'HTML source' button in the WYSIWYG editor, then paste <p><a href="[confirmation_link]">[confirmation_link]</a></p> …

in Confirmation link in double opt-in seems quite borked Comment by Ben March 2015

May I know where can I sign up to your list as a test so I can receive the confirmation email? Thanks.

in Confirmation link in double opt-in seems quite borked Comment by Ben March 2015

Hi,

You need to paste <a href="[confirmation_link]">[confirmation_link]</a> inside your emails HTML code.

Thanks.

Best regards,
Ben

in Confirmation link in double opt-in seems quite borked Comment by Ben March 2015

@Ymmies Amazon EC2 servers aren't slow, it depends what tier you're using and what region versus the SES region you're using (both must be the same region for optimal speed).<…

in What hosting server do you use with Sendy? Comment by Ben March 2015

Thanks Rafael, just tested and it works.

UPDATE

Sendy now natively supports Two Factor Authentication. Visit the main settings to setup.

in [Mod] Two Factor Authentication for Sendy With Duo Security Comment by Ben March 2015

Hi,

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list

Thanks.

Best regards,
Ben

in Where do I setup Drip Campaign Comment by Ben February 2015

(Quote)

That's correct. Autoresponders is not designed to send in 'bulk'. Send these existing users regular campaigns instead.

Best regards,
Ben

in Drip campaign emails not sending Comment by Ben February 2015

With regards to not receiving the Autoresponder email that you've setup, please note that only emails added to your list via Sendy's subscribe form or the 'subscribe' API will trigger Autoresponder…

in Drip campaign emails not sending Comment by Ben February 2015

(Quote)

Check that you have requested (and granted) Amazon for 'production access'
Check that you have verified your 'From email' or its domain in your Amazon SES console, see Step 6 of the Get Started Guide in Drip campaign emails not sending Comment by Ben February 2015

Hi,

Are you sending emails via Amazon SES or third party SMTP?

Best regards,
Ben

in Drip campaign emails not sending Comment by Ben February 2015

Hi,

You can login to your MySQL database via phpmyadmin and export your database:

Thanks.

Best regards,
Ben

in How do I backup Sendy Comment by Ben February 2015

Hi,

You must edit the 'Brand's settings to change the language to the one you prefer.

Thanks.

Best regards,
Ben

in Translate interaction message during subscription Comment by Ben February 2015

Hi,

To set a list as 'double opt in', click into the list you want to set as 'double opt in', then click 'Settings' at the top. You can then set the list as 'double opt-in' in the list settings.

in How to set a list as 'Double Opt-In'? Comment by Ben February 2015

Hi,

Please redo Step 5 of the Get Started Guide very carefully →http://sendy.co/get-started

Thanks.

Best regards,
Ben

in Unable to display SES quota Comment by Ben February 2015

(Quote)

Yes that's correct.

Best regards,
Ben

in Change list ownership Comment by Ben February 2015

Hi,

If you login and it brings you back to the login page without showing any error message, please see this ? http://sendy.co/troubleshooti…

in After fresh install, cannot get past login screen. Comment by Ben February 2015

Hi,

Instead of 'unsubscribing' the user, the user should be 'deleted' instead before subscribing the user via the 'subscribe' API. But there's no 'Delete subscriber' API at this time, you may need to write a MySQL query to delete the subs…

in Unsubscribe user from list, subscribe again and send Autoresponder Comment by Ben February 2015

Thanks for the explanation, Sid. I'm glad you solved it.

in Email addresses in email body converted to "[email protected]" Comment by Ben February 2015

Hi,

Sendy will never change any email address in your email's body to "[email protected]". There are no script or code that does that.

The problem may stem from the email client you are using that converts the email address to "[e…

in Email addresses in email body converted to "[email protected]" Comment by Ben February 2015

Thank you for writing this. Happy users rarely spend time to write about their experience, I am glad you did, it's very encouraging. I'm happy that Sendy works well for you, thanks for using it. in My Sendy / Amazon Experience Comment by Ben February 2015

Hi,

Unsubscribe users with 'one click' makes users happy. To counter users from accidentally clicking the unsubscribe link (which is rare), don't redirect them to a custom page. The default unsubscribe page has a link to 're-subscribe' if…

in Confirmation on unsubscribe page Comment by Ben February 2015

Hi,

Be sure to set your list as 'Double opt-in'
Only emails subscribed through Sendy's subscribe form or the API sends the confirmation email

Lastly, with regards…

in Can't send confirmation emails Comment by Ben February 2015

Hi,

The problem is that your server's PHP encrypted the trackable links with 'openssl_encrypt' but your command line version of PHP (CLI) does not support 'openssl_decrypt', hence the trackable links become broken.

Here's the fix:…

in Link redirects to localhost Comment by Ben February 2015

Ben

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