Ben
Ben
Comments
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Hi,
You can set a custom 'Unsubscribe confirmation page' to redirect the user to after they unsubscribe. This custom page can be a script that also marks the same email in your database as unsubscribe, or delete it if you see fit. You can…
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Hi,
Your campaign stopped sending because you've deleted the cron job for scheduled.php.
To see the cron job setup instructions again, visit http://your_sendy_…
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Hi,
Use the 'Forgot password' function in the login page to reset your password. If you don't receive the password reset email, please see http://sendy.co/troublesho…
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Hi,
[unsubscribe]tag does not work in confirmation emails. It is redundant to have an unsubscribe link in confirmation emails because the user aren't 'confirmed' to be … -
I'm suggesting you to change your cron job command to use 'curl' instead of 'php' because your command line version of PHP is buggy and as a result causing your opens and clicks not to be tracked. Hence, please change your cron job command to:
Change the command field to:
curl -L -s http://office-newsletters.com/sendy/scheduled.php > /dev/null 2>&1
Try changing your cron job command to:
curl -L -s http://office-newsletters.com/sendy/scheduled.php > /dev/null 2>&1
Then retry sending your …
Did you turn on images in your email client when viewing your email? You must have images turned on in your email client in order for 'opens' to be tracked. This is the same for all email marketing platforms out there.
I created a test campaign with links inside, then sent the campaign to myself. 'Opens' and 'clicks' are registered successfully. See the report ? http://office-news…
Please send me the following details so I can take a look:
- Sendy installation URL, email and password
- FTP credentials
Hi,
Did you or your recipient receive the campaign you sent?
Best regards,
BenHi,
You can use the editor to create a hyperlink from selected text:
Best regards,
BenA 1x1pixel invisible image is embedded in every newsletter for 'opens' tracking and other data. This 1x1pixel invisible image will always be embedded in campaigns you send and irregardless of whether there are other images in the email.
If images are displayed and loaded, it will be tracked as 'opened'.
Hi,
Check that you've chmod your /uploads/ folder to 0777.
Best regards,
BenHi,
There's no way to do that. But you can export the unconfirmed emails and put them in a new list. Then send them an email with a link to a simple page saying they're subscribed. Ask them to click this link if they want to receive your …
Hi,
Maybe this Wordpress plugin is what you're looking for http://wordpress.org/plugins/sync-to-sendy/
There're many other Wordpress plugins, look under 'Thi…
Hi,
Please check with your host if they restrict sending of emails via third party SMTP. Some hosts restricts sending emails via third party SMTP.
If you are using port '465', make sure to select 'SSL'. If you are …
Is your cron job executing every 10mins instead of 5mins or is your cron job not working at all? Can you let your hosting support know again that your cron job isn't working, they should be responsible for making sure your cron job is running.
Hi,
I can't see if all intervals of 5 minutes are selected in the minutes selection field. Can you make sure 5,10,15,20,25,30,35,40,45,50,55,00 are all selected?
Best regards,
BenHi,
Please update to the latest version of Sendy → http://sendy.co/get-updated
Also, you manually run the scheduled.php script and it works, then your cron job is the issue …
Hi,
I suspect there may be missing files in your Sendy installation.
Try doing a full re-upgrade to the latest version of Sendy:
Hi,
Is the 'd' in your 'date' custom field an uppercase 'D' or lowercase 'd'?
Best regards,
BenSendy now uses CKEditor (version 1.1.9.5 and up).
Yes it makes sense to me.
Replace
phpwith/usr/bin/phpin your cron job command.Best regar…
Hi,
Can you check with your host what is the full path to
phpso you can use the full path tophpin…Hi Steve,
Redactor is too buggy, even when it is now updated to version 10.x.
Redactor duplicates the meta data in the HTML each time you switch from 'HTML' to 'Content' view. A lot of users are affected by this bug and I can repl…
Hi,
In your Amazon SES console (Ireland region), do you have a sending limit of 10,000 emails per day?
Thanks.
Best regards,
BenHi,
Are you seeing
You're currently in Amazon SES's "Sandbox modein your Amazon SES console or Sendy?In your Amazon SES console, check the top right of the scr…
Hi,
(Quote)That is very strange though, that shouldn't be the case. If
scheduled.phpis executed, the blue cron job setup instructions will disappear.Try do…