Ben

test
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Hi,

Login to your database via phpmyadmin and change the VARCHAR value from 100 to a bigger number for the column test_email in
in Increase character limit in test emails Comment by Ben April 2014

    
                
            
                Please see 'Getting 404 error at login page after installation' in http://sendy.co/troubleshooting
            
            
                in                     Blank page after config.php upload on Linode
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Try deleting all tables and try again? I'm using Linode CentOS and it's working perfectly.
            
            
                in                     Blank page after config.php upload on Linode
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi Milenko,

There's no way to move 500 to another list quickly. I suggest requesting Amazon for 'Extended Access' to increase your daily limit to a number you need h…            

            
                in                     How to split list?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi Lester,

The report has a print stylesheet so that when it's printed, it's properly formatted. Print the report from the report page and save it as a PDF.

Thanks.

Best regards,

Ben
            
            
                in                     Export campaign report to PDF
                Comment by Ben
                April 2014
            
        
    
    
                
            
                To run Sendy on localhost on your licensed domain, you can do the following:

Create an A record in your DNS (eg. localhost.yourdomain.com) and point it to your local IPv4 address. Here's how to find your local IPv4 address:

Mac: <…            
            
                in                     Development licences
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Please see ''Forgot password' function not sending me password reset email' in http://sendy.co/troubleshooting
            
            
                in                     Resetting login details
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi Matthew,

I don't provide support for server setup and configuration but as a courtesy, check that you have all instances of AllowOverride None changed to 
            

                in                     The requested URL /sendy/login was not found on this server
                Comment by Ben
                April 2014
            

        

    

    
                
            
                
(Quote)


You need to change the URL of the form and possibly the list ID. Best if you just grab the form code from your new Sendy installation.

Best regards,

Ben
            
            
                in                     Moving to sub-domain - do I have to change form settings?
                Comment by Ben
                April 2014
            
        
    
    
                
            
                
(Quote)


You can only create 1 Drip Campaign. In the Drip Campaign, you can create a series of emails to be sent between intervals you set. It doesn't make sense if you can create 2 Drip Campaigns as 1 Drip Campaign is enough for a series of em…            
            
                in                     How do autoresponders work?
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi,

There are no file size limit.

Please see http://sendy.co/troubleshooting#trouble-importing-huge-csv

Best regards,

Ben
            
            
                in                     Maximum file size of CSV?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                The 'From name' is take from your brand settings. Edit the brand to change it.

Best regards,

Ben
            
            
                in                     Is it possible to change the domain?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Please see my reply on this thread on changing servers https://sendy.co/forum/discussion/1145/does-change-of-domain-affect-install#Item_4<…            

            
                in                     Is it possible to change the domain?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Yes of course, request change of domain here http://sendy.co/#forms
            
            
                in                     Is it possible to change the domain?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,

Here's how to use other email service providers with Sendy via SMTP:

Remove your Amazon SES credentials from Settings
Edit your desired brand, then enter the SMTP credentials
Your emails will be sent…            
            
                in                     How do I use Sendy with Mandrill?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                I checked your phpinfo and saw that you do not have OpenSSL module installed on your server. That is why your IDs aren't encrypted.
            

                in                     Emails and IDs in links not encrypted?
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi Ronak,

Sendy converts all links to 'trackable links'. It's correct behaviour. If the links aren't redirecting to the intended URL, see '[Users on Ubuntu] Opens, clicks and email previews not working' in 
                in                     [Ubuntu] Links not working - redirecting to sendy/l/random_number instead of our desired url
                Comment by Ben
                March 2014
            
        
    
    
                
            
                You can disable Email Feedback Fowarding in your SES console:




            
            
                in                     Delivery Status Notification (Failure) - hard bounces vs soft bounces
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi Susan,

First of all, you need to upgrade to the latest version of Sendy as you're currently using the extremely old version 1.1.5.

Later versions of Sendy will disable 'Email Feedback Forwarding' in your Amazon SES account so t…            
            
                in                     Delivery Status Notification (Failure) - hard bounces vs soft bounces
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,


(Quote)


Just add the unsubscribe tag in your HTML and it will be converted into a real unsubscribe link when your email is sent out.

Thanks.

Best regards,

Ben
            
            
                in                     Sending Email with SMTP
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi Bapi,

I've just checked, not sure why this is happening.

Can you send me your PHP error_log?

Thanks.

Best regards,

Ben
            
            
                in                     Sending Email with SMTP
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,

Please send me your Sendy URL, email and password so I can try.

Thanks.

Best regards,

Ben
            
            
                in                     Sending Email with SMTP
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,

To send to the remaining recipients, try the following (after changing your cron job to run every 5 mins):

Login to your database via phpmyadmin
Go to the 'campaigns' table
Change the value of the 'to_se…            
            
                in                     Not sending all emails in campaign
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi,


(Quote)


Is your cron job for scheduled.php running at every 30 seconds instead of every 5 minutes as officially documented? If you do anything out of what's officially documented you run the risk of the application not working as i…            
            
                in                     Not sending all emails in campaign
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Hi Veerle,

Email clients have patchy support for background images, the general best practice is not to use CSS backgrounds in emails. There are workarounds eg. creating a HTML table with 'background' attribute instead. Do a search for 'c…            
            
                in                     Background image not showing in test email
                Comment by Ben
                March 2014
            
        
    
    
                
            
                You're welcome! I opened the .po file in Poedit and hit 'Save'. Then it worked, not sure what was wrong either. But glad that it's working for you now. 
                in                     Translation Problem on Amazon EC2
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Thanks. Can you please upload this language file to your server replacing the old one then try setting the language to Italian again ? http://d.pr/f/DfWk
            
            
                in                     Translation Problem on Amazon EC2
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Thanks for clarifying that.  Can you send me your language file in a zip so I can try it on my installation to see if there's any issu…            
            
                in                     Translation Problem on Amazon EC2
                Comment by Ben
                March 2014
            
        
    
    
                
            
                Thanks Daniele, looks fine to me. Ok this may be a stupid question but you did set your language to the one you translated in Sendy's settings right? 
                in                     Translation Problem on Amazon EC2
                Comment by Ben
                March 2014
            
        
    
    
                
            
                I have installed a lot of LAMP stack on EC2 Linux AMI for other users without problems. Can you show me a screenshot of where you uploaded your language file so I can see if there's anything wrong?

Thank you.

Best regards,

B…            
            
                in                     Translation Problem on Amazon EC2
                Comment by Ben
                March 2014
            
        
    
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