Ben

test

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Yes he does.

in Open then unsubscribe, does this recipient count as 'open'? Comment by Ben July 2013
You're welcome. These emails are most probably in Amazon SES's suppression list that is why they rejected it.

in "not delivered" - what is the cause? Comment by Ben July 2013
Hi @ilsh,

When you get "x not delivered",

When an email can't be transferred to Amazon SES on the first attempt, Sendy will retry the transfer once again. If the…

in "not delivered" - what is the cause? Comment by Ben July 2013
Hi @ServiceTick,

There's no discrepancy. Your campaign was sent on July 17 at 11:48am through midnight on July 18. If you look at your SES metrics, around 2800 wa…

in Difference in Data Metrics Comment by Ben July 2013
Hi Rod,

You can write a simple PHP script to parse the RSS feed and display the feeds anyway you want to. Here's a good feed parser → http://simplepie.org/

Thanks.

Best re…

in Display newsletter archive on website Comment by Ben July 2013
Hi @scalar,

You can stay on 12.10 as I don't think it will affect anything for at least some time.

Thanks.

Best regards,
Ben

in Your opinion needed Comment by Ben July 2013
(Quote)
I'm blushing now.

I've found a number of SNS topics in your SNS console, so I removed the redundant ones.

…

in Bounces complaints endpoint Comment by Ben July 2013
Hi,
(Quote)
Thank you, I'm glad to hear.

Sendy uses Redactor's WYSIWYG editor, hopefully they will release a version sometime in future that addresses your suggestion.<…

in Changing an image using WYSIWYG Comment by Ben July 2013
Hi Louis,

I'm not exactly sure what is the issue but can you upgrade to the latest version first before anything? Then PM me the following details so I can check for you:
- Sendy installation URL, email and password
- AW…
in Bounces complaints endpoint Comment by Ben July 2013
Your endpoint should be http://yourdomain/sendy/includes/campaigns/bounces.php
(Quote)
Yes, create a list with these 2 Amazon Mailbox Simulator email a…

in Bounces complaints endpoint Comment by Ben July 2013
(Quote)
Sorry, you posted your second message right before I posted mine. Do you still remember the recipient count to be sent to? If so, set both the to_send and
in Recipients of campaign shows as 0 Comment by Ben July 2013


    
                
            
                Hi @zestylemon,

Please upgrade to version 1.1.7.5 released a few hours ago that addresses this issue - http://…            

            
                in                     Recipients of campaign shows as 0
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi Zarif,

For custom requirements like this, you should code your own subscription form while integrating with Sendy's API http://sendy.co/api.

This way, you will have full control …            
            
                in                     Send data of submitted subscription form to email?
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi Robbie,

You can get your invoice from http://sendy.co/request-an-invoice

Best regards,

Ben
            
            
                in                     Sendy Invoice
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi @chrisando,

There is only a number of date formats accepted by PHP. Apparently, dd/mm/yyyy i…            
            
                in                     Custom Date Format dd/mm/yyy
                Comment by Ben
                July 2013
            
        
    
    
                
            
                I'll keep that in mind, thanks!
            
            
                in                     How to unschedule a campaign?
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Good to hear you've solved it. 
            
            
                in                     Installing on subdomain - error: unlicensed domain
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi @ilsh,

Duplicate the scheduled campaign so that the same campaign becomes a "draft". Then remove the old scheduled campaign.

Thanks.

Best regards,

            

                in                     How to unschedule a campaign?
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi Alex,

Force refresh your browser to reload Redactor's js script. I'm using Chrome on a Mac, so what I'll do is press "Shift" followed by clicking the refresh button.

Thanks.

Best regards,

Ben
            
            
                in                     Cannot paste with latest 1.1.7.4
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Sendy is only tested and supported on Apache. But if you search for "nginx" you'll find some help with rewrite rules for nginx.

The installation page checks your licensed domain immediately when it's loaded. I have checked your sub domain…            
            
                in                     Installing on subdomain - error: unlicensed domain
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Thanks for the details. Are you running Sendy on a LAMP stack? Linux/Apache/MySQL/PHP? Sendy is only tested and supported on Linux/Apache/MySQL/PHP.
            
            
                in                     Installing on subdomain - error: unlicensed domain
                Comment by Ben
                July 2013
            
        
    
    
                
            
                You're welcome. Yes these are outgoing connections. I checked your subdomain directly on my license checker and it returns positive, so there's no issue on my side though.

If your compatibility looks good, it can only be firewall.
            
            
                in                     Installing on subdomain - error: unlicensed domain
                Comment by Ben
                July 2013
            
        
    
    
                
            
                You're welcome. On EC2 small instance, I was getting 10,000 emails at 9mins 30+ seconds.
            
            
                in                     Ideas on how to boost sending performance
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi @ben_a_adams,

If you have a firewall blocking connections, make sure to whitelist:

http://sendy.co
            
                in                     Installing on subdomain - error: unlicensed domain
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi @nildram,

If you set your cron job for autoresponders.php to run hourly, you can't use the "immediately" or  "minutes" options in your autoresponders as your cron …            
            
                in                     My server settings don't allow for a cron job every minute
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi @nildram,

Go to the report of your campaign
Click the "eye" icon at the top just next to your campaign's subject, you'll see the content of your news…            
            
                in                     Can I view text of previous campaigns?
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi,

Sendy will fallback to using SMTP if your AWS access keys aren't set in Settings.

And if you're sending from "brand A", brand A's SMTP settings will be used.

Thanks.

Best regards,

Ben
            
            
                in                     Different smtp settings for each brand?
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Moving your instance to U.S. East will help improve you sending speed. Geolocation of your server plays a big part.

Your CPU plays a big part as well. I recently moved to 
                in                     Ideas on how to boost sending performance
                Comment by Ben
                July 2013
            
        
    
    
                
            
                Hi Manish,

There hasn't been any bugs with geolocation tracking since Sendy was launched and there was never a single bug report. It could be what you've mentioned (apache server is behind an nginx reverse proxy).

Best regards,
            

                in                     Geocoding not working
                Comment by Ben
                July 2013
            
        
    
    
                
            
                This is a webkit issue on Google Chrome. To force icons to load, see http://forum.sendy.co/discussion/1004/icons-problems-after-update-1-1-6/p1
            

                in                     Font Awesome icons not showing
                Comment by Ben
                July 2013
            
        
    
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