Ben

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Hi,
(Quote)
You can check the 'opened' box if you want to. However, Sendy uses its own 'open' tracking mechanism, not the service provider's.

Thanks.

Best regards,
Ben

in Sendy + Sendgrid Comment by Ben June 2022
Hi,

I suggest increasing your server's memory_limit in php.ini to a much larger number. Currently, it is only set to
in Housekeeping inactive subscribers not loading Comment by Ben June 2022

    
                
            
                Hi,

You can create one 'Drip campaign' Autoresponder for each list. In each 'Drip campaign', you can create any number of emails to send at time intervals you set.

Thanks.

Best regards,

Ben
            
            
                in                     One list with multiple autoresponders
                Comment by Ben
                May 2022
            
        
    
    
                
            
                Hi,

To send an email to subscribers on specific dates, you can create a 'Campaign' instead, then schedule it to send at the date and time you want.



Thanks.

Best regards,
            

                in                     Autoresponder on specific date (not birthday etc)
                Comment by Ben
                May 2022
            
        
    
    
                
            
                Hi,

You can create a 'Custom field' called 'Salutation'. Then populate the value for each subscriber appropriately. Imagine there is a subscriber named 'Juliet'. Set the custom value for this subscriber to 'Dear Miss'.

Then in you…            
            
                in                     How to make a proper salutation
                Comment by Ben
                May 2022
            
        
    
    
                
            
                Hi,

You need to move out of Amazon SES 'sandbox mode'. Please see → https://sendy.co/troubleshooting#raising-your-daily-sending-limit

B…            
            
                in                     No emails sending
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

As you are using Ubuntu OS for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-…            

            
                in                     Opened emails showing "0"
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

If you want to do that without writing any code, you can use Zapier to create a ‘Zap’ that will add the user to another list when it is added to a certain list.

Thanks.

…            
            
                in                     Adding a subscriber to 2 list at the same time
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

Visit https://your_sendy_installation_url/reset-cron.php and hit the reset button to clear the false positive that cron jobs have been setup.

Cron…            
            
                in                     Instructions to set up cron jobs?
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

You can create a 'Custom field' in your list and call it 'Phone'.

Now you can store phone numbers inside the custom field for each subscriber.

To create custom fields for a list:

Go to 'View all lists' on …            
            
                in                     Can I upload phone numbers?
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

Sendy has a feature that allows you to remove inactive subscribers. It’s under ‘Housekeeping > Inactive subscribers’.

Screenshot:

            

                in                     How to exclude inactive users
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

Sendy's subscribe API has a gdpr parameter that you can pass 'true' to the parameter when callin…            
            
                in                     GDPR check box from Thrive leads to Sendy proof of consent
                Comment by Ben
                April 2022
            
        
    
    
                
            
                Hi,

Yes.

Visit the campaign report
Right click the 'eye' icon and copy the link to get the generic web version URL
Screenshot:  


You can share this …            
            
                in                     How to see web version link of previously sent newsletter?
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,

You can create 'Custom fields' in your list for 'Telephone' and 'Message'.

To create custom fields for a list:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Custom fi…            
            
                in                     Can I save more data other than just name and email?
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,

Click on the subscriber in the list, a modal window will pop up showing more info about the subscriber. The 'Last activity' date is when they unsubscribed.



Thanks.

Best…            
            
                in                     Ability to record date that a subscriber was unsubscribed from a list?
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,


(Quote)


It doesn't mean that. You can use Amazon SES in any other regions, doesn't matter what region you use for Amazon EC2.

Thanks.

Best regards,

Ben
            
            
                in                     Effect of SMTP endpoint availability on Sendy
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,


(Quote)


That's the 'default' expected behavior. You can change the 'Unsubscribe settings' in the list settings to 'Only this list' instead of the default 'All lists'.



To edi…            
            
                in                     Unsubscribing users via API for one specific list only
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,


(Quote)


For instance, if you set an Autoresponder to send 1 minute after a user signs up to the list, on the next execution of the cron job in the next minute, Sendy will be able to send out that autoresponder email.

On the…            
            
                in                     More info about Autoresponders
                Comment by Ben
                March 2022
            
        
    
    
                
            
                
(Quote)


No, Sendy will only send your email 'once' to the subscriber.

Best regards,

Ben
            
            
                in                     Subscriber in multiple lists - will they get things twice?
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,


(Quote)


Set the unsubscribe settings for the list to 'Only this list'.



Best regards,

Ben
            
            
                in                     Not possible to add via API after unsubscribe other list(s)
                Comment by Ben
                February 2022
            
        
    
    
                
            
                Hi,

Bob will only receive 1 email.

Thanks.

Best regards,

Ben
            
            
                in                     Multiple Email Lists Same Campaign
                Comment by Ben
                February 2022
            
        
    
    
                
            
                I just tested the /api/subscribers/delete.php API and can confirm there are no bugs:



Best regards,

Ben
            
            
                in                     Problem with API when deleting user from list
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,

The parameter for the list's ID is list_id, did you use the correct parameter name?

Best regards,

Ben
            
            
                in                     Problem with API when deleting user from list
                Comment by Ben
                March 2022
            
        
    
    
                
            
                Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…            

            
                in                     404s on webversion and unsubscribe links
                Comment by Ben
                February 2022
            
        
    
    
                
            
                Hi Joe,


(Quote)


The reason why it’s not possible to change ‘Bounced’ status back to ‘Active’ in the UI is because repeatedly sending to bounced email addresses may cause Amazon to suspend your account.

Please also visit the '
            

                in                     Help with Bounces
                Comment by Ben
                February 2022
            
        
    
    
                
            
                Hi,

For a subscriber to restart the whole Drip Campaign sequence again, you'd need to delete him off the list, then re-add him to the list using the subscribe API or Sen…            
            
                in                     Possible to restart auto responder for a subscriber?
                Comment by Ben
                February 2022
            
        
    
    
                
            
                When you're at the 'Define recipients' page, Sendy will automatically setup the Amazon SNS topics and subscriptions in the background. If it is unable to, it should show an error message.

You can check your 
                in                     How Amazon Feedback notifications automatically setup?
                Comment by Ben
                February 2022
            
        
    
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