Ben

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Hi @mandelbell,
(Quote)
Sorry but what do you mean by "wrong Sendy account"?

If you want to see the compatibility checklist, you need to append
in Installation went wrong. how do I fix? Comment by Ben May 2013

    
                
            
                Hi @amehraa,

No that's not supported or possible. It's not good practice either to share a common list across all brands. Recipients may opt-in to a list on one brand…            
            
                in                     How can we use list from one brand to send emails from another brand without copying the list?
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Jeremy,


(Quote)


Yes that's correct. 710 "people" clicked. In Link Activity section, multiple link clicks can be made by one person, so the total numbers appear bigger.

I've taken note of your suggestion. Thank you.

B…            
            
                in                     Clicked a Link confusion - different from Link Activity
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Scott,

The main difference between version 1.1.6++ and previous versions of Sendy is that curl now checks the identity of the remote host and validity of its SSL certificate against a CA bundle included in the /certs/ folder.

L…            
            
                in                     [Windows] 1.1.6.3 Upgrade isn't sending, but it thinks it is
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @mahemoff,

I understand you'd want to sync your app's DB with Sendy's DB.

The most straightforward and simplest way to do it is by making use of the 
            

                in                     API: Clearing subscribers or getting list of subscribers
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi ,

I have completely no experience with nginx. Sendy isn't supported or tested on it.

Hope this will help you → http://forum.sendy.co/discussio…            

            
                in                     error 404 on Newsletter preview on nginx
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Asheesh,

Whether sending can reach your top speed depends on your server's ability to reach it.

Thanks.

Ben
            
            
                in                     Cron Job Using Hostgator Cpanel times out shortly after campaign and autoresume does not kick in
                Comment by Ben
                May 2013
            
        
    
    
                
            
                
(Quote)


When you upload a CSV into a list, existing subscribers won't be touched. If a subscriber already exist in the list, it will be left alone.

Ben
            
            
                in                     API: Clearing subscribers or getting list of subscribers
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Gary,

Sendy sends 'multi-part' emails.

What this means is that your email will contain both the HTML and alternative plain text version.

Email clients that support HTML will use the HTML to display your email. Email cli…            
            
                in                     Sending a plain text only newsletter
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @RASREYE,

You can make your newsletter responsive as long as it's coded properly and it's tested with a device or browser with a mobile user agent.

Sendy <…            
            
                in                     Responsive Email -- HTML Stripped
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @mahemoff,


(Quote)


Can you clarify what you mean by "reset the list"?

Thanks.

Ben
            
            
                in                     API: Clearing subscribers or getting list of subscribers
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Steve,

Send me an email at hello at sendy dot co with your SSH key so that I can access your server.

Also send me your Sendy URL, email and password.

Thanks.

Ben
            
            
                in                     I can't get past the mod_rewrite issue
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Ok. Did you attach user policy for full ses and sns access like so:



Thanks.

Ben
            
            
                in                     Your 'from email', (or its domain) is not verified in your SES console, your emails cannot be sent
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @travell,

Are you using IAM for AWS creds?

Ben
            
            
                in                     Your 'from email', (or its domain) is not verified in your SES console, your emails cannot be sent
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Steve,

All users who are on Ubuntu had the same problem and had their issue fixed by changing AllowOverride None to 
            

                in                     I can't get past the mod_rewrite issue
                Comment by Ben
                May 2013
            

        

    

    
                
            
                Hi Gary,

Glad that your issue is now resolved. DNS issues are better handled by the people hosting your DNS.

On another note, my thanks for lending your help to another user on another thread.

Ben
            
            
                in                     How do I set up Digital Ocean DNS Records to support DKIM ?
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Steve,

This can be fixed by making sure AllowOverride None is changed to AllowOverride All in Ubu…            
            
                in                     I can't get past the mod_rewrite issue
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Great. Glad that's it's working for you now. Thanks!

Ben
            
            
                in                     Emails not delivered
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @kwilson,


(Quote)


Sorry but this is not possible. Any issues that are resolved should be closed, otherwise it will be extremely difficult to keep track of unres…            
            
                in                     Request: RSS feed for update notifications
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi @kailin84,

Are you using FileZilla to upload files? Switch to binary mode and re-upload /includes/su…            

            
                in                     Parse error using While Trying to Import
                Comment by Ben
                May 2013
            
        

    

    
                
            
                Hi @adavila78,

I just logged in to your installation to check the newsletter HTML code and saw that the HTML code uses Data URI. An image is embedded in the HTML us…            
            
                in                     Emails not delivered
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Ismael,

I've noted your point. Will move this to the suggestion category.

Thanks.

Ben
            
            
                in                     Check if SES quota reached while sending
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Alessio,

You can't stop/pause a campaign. If you want to inspect the campaign, you can view reports while it's still sending.

Thanks.

Ben
            
            
                in                     Need option to stop or pause sending emails
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Senthil,


(Quote)


No that's not possible at this time.

Thanks.

Ben
            
            
                in                     Adding new currency
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Antonio,

Your client's boss's email could have been blacklisted (now known as suppression list).

Try…            
            
                in                     HTTP Error Code 400?
                Comment by Ben
                May 2013
            
        
    
    
                
            
                
(Quote)


No there's no subscribe button for embed. You can write a script that subscribes a user to a list via the API. The link will look something like this:


                in                     Sending an opt-in email to a list which then moves them into another list once they've opted in
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Asheesh,

Go to http://your_sendy_installation_url/reset-cron to reset cron statuses so that you will see the 'Resume' button.

Remember to also delete yo…            
            
                in                     Cron Job Using Hostgator Cpanel times out shortly after campaign and autoresume does not kick in
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Asheesh,


(Quote)


Either upgrade to Hostgator VPS tier, or install and run Sendy on Amazon EC2. If you're interested on the latter, PM me.

Thanks.

Ben
            
            
                in                     Cron Job Using Hostgator Cpanel times out shortly after campaign and autoresume does not kick in
                Comment by Ben
                May 2013
            
        
    
    
                
            
                Hi Asheesh,

May I know if you're using Hostgator shared or VPS server?
How many emails are you sending to
Sending timeout usually due to memory/CPU exhaustion, if your server is not able to support your subscrib…            
            
                in                     Cron Job Using Hostgator Cpanel times out shortly after campaign and autoresume does not kick in
                Comment by Ben
                May 2013
            
        
    
    
                
            
                @clemens,


(Quote)


Most probably.

Ben
            
            
                in                     Invalid address: Message body empty
                Comment by Ben
                May 2013
            
        
    
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