Ben

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Hi,

When your Amazon SES account is still in sandbox mode, you must verify the 'To' email address in addition to the 'From' email address, then your email can be sent through. If you don't verify the 'To' email address, your email will no…

in Some email address in the list not receiving the email Comment by Ben November 2021
Hi,

Please see How to stop a CSV import that's currently importing

Thanks.

Best regards,
Ben

in Cancelling large import jobs Comment by Ben November 2021
Hi,

I just visited https://sendy.cuvette.tech/login and it's loading well.

Thanks.

Best regards,
Ben

in I am getting 500 server error - not enough resource on web Comment by Ben November 2021
Hi,
1. Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more)
2. Please ensure that you have ‘Enabled’ your autoresp…
in Autoresponder Not Working. Comment by Ben November 2021
Hi,

Create a 'Rule' for On autoresponder email sent:

Set the rule to trigger a 'Webhook' when the last autoresp…

in Move subscribers to new list when finishing autoresponder series Comment by Ben October 2021
Hi,

After you send a campaign, all the email tracking activity will be displayed in the campaign report.

Just click on the campaign item and you will be brought to the campaign report, where you can see all the tracking and analyt…

in SNS notification to Sendy Comment by Ben November 2021
Hi,
1. Export a CSV of your segment.
2. Update the CSV with the custom field value for all the records in the CSV
3. Import the CSV into the list, Sendy will update the custom field values of all the matching subscribers
  in Update a custom field of all the subscribers in a segment via API Comment by Ben October 2021
Hi,

The intermittent 500 Internal Server error sounds like an issue with your web hosting server. I suggest contacting your hosting provider to check if this is a known problem.

Best regards,
Ben

in 500 error when switching between WYSIWYG and HTML Comment by Ben October 2021
Hi,

Sendy have a built in feature for this. Create a 'Rule' that sends yourself an email notification when someone subscribes to a list.

Thanks.

Best regards,
Ben

in Send me email notification upon subscribe? Comment by Ben October 2021
Hi,

Visit your Sendy's main settings to change your login email ? https://mail.blisslifepress.com/settings

Ex…

in How to change login email address? Comment by Ben October 2021
Hi,

If you want to use a mix of Amazon SES accounts for different 'Brands', use Amazon SES 'SMTP' credentials (https://docs.aws.amazon.c…

in Separate AWS Credentials Comment by Ben October 2021
Hi,

Please see below:

Thanks.

Best regards,
Ben

in How to disable 2 Factor Authentication? Comment by Ben October 2021
Hi,

I suggest maxing out your daily sending quota by sending your campaign to 50k per day. If your bounce and complaint rates aren’t high, you can request Amazon to raise your daily sending quota via in Warmup and limitation Comment by Ben September 2021
Hi,

There’s no need to warmup your IP. Amazon uses their pool of IPs and they are already warmed up by Amazon.

Thanks.

Best regards,
Ben

in Warmup and limitation Comment by Ben September 2021
Hi,

There's no need to change your licensed domain if you are just managing emails in your Amazon SES console.

Sendy's licensed domain only applies to which domain you install Sendy on.

Thanks.

Best regards,
…

in Pre-config Sendy Comment by Ben September 2021
Hi,

Please review the following pointers:
1. Please check that you have verified your 'From email' or its domain in your Amazon SES console
  in New brand, does not send test mail. Gets stuck sending mailing at 99%. Other brands work fine! Comment by Ben March 2021
Hi,

If you 'Shutdown' your Amazon EC2 server, your Sendy installation will not be able to track opens and clicks. Trackable links as well as unsubscribe and web version links will be broken and offline.

Best regards,
Ben

in Does the Sendy server/host need to stay online 24/7? Comment by Ben September 2021
Thank you for sharing!

in Session Timeout with shared hosting - warning Comment by Ben September 2021
Hi,

To use Sendy on localhost with your existing Sendy licensed domain:

Create an A record in your DNS (eg. localhost.bigbrainanswers.com) and point it to your l…

in Setting up Sendy on Mac OS localhost Comment by Ben September 2021
Hi,
(Quote)
Please note that as Sendy is designed for Amazon SES, if you use other email service providers, bounces and complaints will not be automatically registered. But these services may let you download emails that bounced or com…

in Unsubscribe Qty is not showing up on the report Comment by Ben August 2021
Hi,

It’s the subscriber’s activity chart. It’s not limited to just ’signups’. A subscriber's 'Last activity' is updated when the user:
- opened a campaign or autoresponder
- clicked a link in a campaign or autoresponder<…
in Subscribers activity chart - Is the data normalized somehow? Comment by Ben September 2021
Try adding RewriteBase / after the line RewriteEngine On?

in Yet another 404 error post Comment by Ben August 2021
Hi,

Looks fine.

Can you send the contents of the .htaccess in your Sendy directory?

Thanks.

Best regards,
Ben

in Yet another 404 error post Comment by Ben August 2021
Hi,

Try changing AllowOverride None to AllowOverride All for your web root in your Apache’s httpd.co…

in Yet another 404 error post Comment by Ben August 2021
@alenguav Yes, if you host Sendy on an Amazon EC2 server, you get to send 62,000 emails for free via Amazon SES every month.

in What hosting server do you use with Sendy? Comment by Ben August 2021
Great to hear that! 😊

in Custom Domain location problem Comment by Ben August 2021
(Quote)
If you want to use 'https' for newsletter.techmo.uk, you'd need to install an SSL certificate for newsle…
in Custom Domain location problem Comment by Ben August 2021


    
                
            
                I'm very confused. Is your Sendy on suljam.work/sendy or email.suljam.work?
            
            
                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        
    
    
                
            
                Hi,

Please turn off 'Cloudfare Proxy' (turn off the orange cloud icon) for your CNAME record newsletter.tec…            

            
                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        

    

    
                
            
                And since you have changed your Sendy install to email.suljam.work, you should point the CNAME record for 
            

                in                     Custom Domain location problem
                Comment by Ben
                August 2021
            
        
    
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