Ben

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Hi,

I am pretty sure the update wasn't done fully or properly. There may be files not being replaced or files missing.

I suggest re-uploading Sendy to make sure all files are up to date and there are no missing files:
Hi,

Can you please check your server's ‘error_log' to find any possible errors related to this.

Thanks.

Best regards,
Ben

in Segments not automatically updating Comment by Ben June 2021
Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in No more preview or webversion Comment by Ben June 2021
Hi,

Please review the following pointers:
1. Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → in Welcome and thank you emails not being sent Comment by Ben June 2021
Hi,

Have you setup the cron job for scheduling emails?

When you're at the 'Define recipients' page (the page where you select recipients to send your campaign to), you will see the cron job setup instructions in a yellow box at th…

in Schedule campaign inside Brand account Comment by Ben June 2021
Hi,

When you create or edit a campaign, you will find the unsubscribe tags at the bottom of the page (see screenshot below):

Screenshot:

in New user question regarding setting up unsubscribe link Comment by Ben May 2021
Hi,

That can be done. Sendy will just create the necessary bounces/complaints SNS endpoints for each installation.

Best regards,
Ben

in Multiple sendy installs, one AWS account Comment by Ben June 2021
Hi,

When you write code to parse the RSS feed on your website, you can write a conditional statement to detect certain words in your subject line, if they match, then don’t display it. That’s one way I can think of.

Thanks.
<…

in Filter RSS Comment by Ben May 2021
Hi,
(Quote)
1. Visit the campaign report
2. Right click the 'eye' icon and copy the link to get the generic web version URL
Screenshot:

Thanks.

Best …
in Where to get a public link to a campaign Comment by Ben May 2021
Looks great! Thanks @bulgaru!

in Sendy Hooks - an easy way to integrate Wordpress and Sendy Comment by Ben May 2021
Hi,

You can edit the custom field in the subscriber info modal window:

Thanks.

Best regards,
Ben

in How to manually update custom field value? Comment by Ben May 2021
Hi,

2 emails sent to the subscribers.

The other 2 emails are the campaign sent notification emails, 1 sent to your main admin login email address and another 1 sent to the ‘From email’ of your campaign.

If you don’t want c…

in Campaign sent notification emails Comment by Ben May 2021
(Quote)
If your Sendy URL is going to change, it's recommended to do this step.

in Server migration question Comment by Ben May 2021
Hi,

Hold Cmd (Mac) or Ctrl (Windows) then at the same time, click to deselect the selected items:

Thanks.

Best regards,
Ben

in How to deselect autoresponder segment Comment by Ben May 2021
UPDATE May 2021

If you’re getting an InvalidClientTokenId error, you’re probably using a very outdated version of Sendy.

Amazon had discontinued…

in InvalidClientTokenId error Comment by Ben May 2021
Did you create the 'On subscribe' rule?

Best regards,
Ben

in Would it be possible to let subscribers one-click move to another list? Comment by Ben April 2021
Hi Ray,

You can create a 'Rule' that 'unsubscribes' a user from one list when he 'subscribes' to another.

Example:

Thanks.

Best regards,
Ben

in Would it be possible to let subscribers one-click move to another list? Comment by Ben April 2021
When you call the subscribe API, you can update the custom field.

Screenshot:

in Update a custom field via API ? Comment by Ben April 2021
Hi,

It gets overwritten. "JKL" only.

Best regards,
Ben

in Update a custom field via API ? Comment by Ben April 2021
Hi,

Your Sendy installation cannot be inaccessible. Otherwise most functions with Sendy will not work, eg. opens and clicks tracking as well as bounces and complaints handling which is the issue in question.

Please see → in SNS Pending Verification for Bounces/Complaints Comment by Ben April 2021
Hi,

Sendy will automatically setup the Amazon SNS bounces and complaints topics and subscriptions at the 'Define recipients' page (the page where you select lists to send your campaign to).

Best regards,
Ben

in When does Sendy create the aws topics and subscriptions Comment by Ben May 2021
Hi,

The webhook will send a bunch of data to your webhook script, including the subject of the email that was sent. Write an if / else statement to check if it is the em…

in Trigger Webhook -- how to select the last email in the autoresponder before firing the webhook Comment by Ben April 2021
Hi,

Amazon recently discontinued their old V3 API in favor of the latest V4 API (mor…

in InvalidClientTokenId Comment by Ben April 2021
Hi,

Whether images loads fast or not depends on the location of the server that is hosting the image, versus your physical location.

For instance, if you are located in Singapore and are loading images hosted on a U.S. server, the…

in Notice a small lag in displaying images Comment by Ben April 2021
Hi,

Amazon recently discontinued their old V3 API in favor of the latest V4 API (mor…

in InvalidClientTokenId Comment by Ben April 2021
Hi,

If you uploaded the files to the correct directory, your Sendy installation will immediately be updated.

To check if you uploaded Sendy to the correct directory, change the file name of
in Updated but still showing old version Comment by Ben April 2021


    
                
            
                Hi Sev,

Moving to RDS is a bad idea.  I highly recommend not using RDS with Sendy. 

Users who use RDS experience slower sending speeds and unforeseen issues. RDS is good for 'storing' data but not optimized for quick real…            
            
                in                     Connect to AWS RDS - MySql instance?
                Comment by Ben
                April 2021
            
        
    
    
                
            
                Hi,

There's no need to edit any code in the latest version.

Visit the 'Rules' section and delete the 'On campaign sent' trigger:



Please note that an email notification is s…            
            
                in                     Disable " Your campaign has been sent! "
                Comment by Ben
                April 2021
            
        
    
    
                
            
                Hi,

Sendy's List-Unsubscribe header includes the unsubscribe link and not a "mailto" link. 'mailto' requires the subscriber to manually email you to ask you be removed f…            
            
                in                     Does List-Unsubscribe header includes mailto?
                Comment by Ben
                April 2021
            
        
    
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