Ben

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Hi,

I assume you're referring to 'Drip campaign' Autoresponder emails.

If the user is already on the list and have received your Drip campaign email(s), even when the re-signup to the list, they will not be re-sent anymore Drip ca…

in Send sequence only once Comment by Ben January 2020
If you are coding a custom form that utilizes the 'subscribe' API, you'd need to write code to validate any additional inputs via your backend code before calling the 'subscribe' API.

in GDPR tickbox on ajax form Comment by Ben January 2020
Hi,

By default, when a user unsubscribes, they will be unsubscribed from 'ALL' lists in the brand the subscriber may belong to (this is email marketing’s best practice), unless you set the 'unsubscribe settings' to 'Only this list' in the…

in Zapier unsubscribe user from multiple list instead of one list Comment by Ben January 2020
Thanks for sharing.

in [Mod] Dark theme Comment by Ben January 2020
Hi,

You can use the 'Search all lists' function to search for the email address, it will show you which list(s) this email address belongs to.

Best regards,
Ben

in User profile in multiple lists Comment by Ben December 2019
Hi,

Sendy already have a meta tag that disallows search engines from indexing Sendy installations:

Screenshot:

Best regards,
Ben

in Should i Allow or Disallow Bots from Search Engines? Comment by Ben December 2019
Yes it does.

in How does unsubscribe link work in text email? Comment by Ben December 2019
Hi,

Please set '$charset' to 'utf8mb4' in /includes/config.php in order for emojis to work.

Thanks.

Best regards,
Ben

in Rocket symbol being replaced in subject with ??? Comment by Ben December 2019
Hi,

Then you're using 'Brands' incorrectly. Each 'Brand' is isolated from each other. For example Brand A sells Apple products and Brand B sells Nike shoes. If you signed up to a list in both Apple and Nike brands and one day decide to un…

in Communication between brands and contacts ? Comment by Ben December 2019
Hi,
(Quote)
You don't have to manually add contacts FROM B, C and D to list A.

When you send your campaign, select Lists A, B, C and D to send your campaign to. You can select multiple lists to send your campaign to.

Th…

in Communication between brands and contacts ? Comment by Ben December 2019
Hi,
(Quote)
Yes. Use the 'Add name and email per line' box to add one email at a time.

Best regards,
Ben

in How to add one subscriber at a time to a list? Comment by Ben December 2019
Yes you can create a segment, then export the CSV. Then use the CSV to mass unsubscribe from the list.

in Housekeeping feature time period? Comment by Ben December 2019
Hi Carl,

'Inactive subscribers' are those who did not open or click any campaigns that you have ever sent to them. There is no time period.

If a subscriber is fresh and have not been sent a single campaign before, they won't fall …

in Housekeeping feature time period? Comment by Ben December 2019
Hi,
(Quote)
As you're using Ubuntu for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previe…

in Pages load only when adding .php extension Comment by Ben December 2019
Hi,

The 'Thank you' email set in the list settings does not have reports.

If you want to see opens and clicks data for welcome emails, setup a 'Drip campaign' Autoresponder that sends an email immediately after si…

in How to track opens for "Thank you" emails Comment by Ben December 2019
Hi,

You can use the ’subscribe’ and ‘delete subscriber’ API to delete the subscriber from the list and add it to another list.

Or you can use in Segment buyers Comment by Ben December 2019
Hi,

Please see → https://sendy.co/forum/discussion/14101/weird-script-in-my-templates#Item_3

Best regards,
Ben

in Script being added to top of email template after save Comment by Ben December 2019
Hi,

In your hosting admin for wtcommunity.social, you need to add an 'Alias' so that wtcommunity.social
in Redirection Issue after custom domain setup Comment by Ben December 2019


    
                
            
                Hi,

You should use a sub-domain for your 'Custom domain' setup in your Sendy account instead of your main website's domain.

Eg. newsletter.kesgrave.news instead …            
            
                in                     Redirection Issue after custom domain setup
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,


(Quote)


Yes that's doable.

Thanks.

Best regards,

Ben
            
            
                in                     Other way of using Sendy API
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

You can setup Google's reCAPTCHA in the brand settings, it's here:



To edit brand settings, click the 'pencil' icon button on the brand item:

Screenshot:  

            

                in                     Does Sendy support Captcha?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

One of your browser extension is inserting code into the WYSIWYG editor when you were editing your template (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask' browser extensions are known to do just that…            
            
                in                     Weird script in my templates?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

You need to format the CSV according to the CSV example format shown on screenshot when you're at the 'Add subscribers' page.

Example:


Best regards,

Ben
            
            
                in                     Can't mailing lists be imported repeatedly?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

Thanks for using Sendy. Glad that you're liking it so far. 

You can set 'Double opt-out' in your list settings so …            
            
                in                     Confirmation for unsubscribe?
                Comment by Ben
                December 2019
            
        
    
    
                
            
                Hi,

You'd only need to change the Amazon SES region in your Sendy main settings.



Thanks.

Best regards,

Ben
            
            
                in                     Changing Amazon SES region
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi Carl,


(Quote)


From before the update.

Thanks.

Best regards,

Ben
            
            
                in                     Housekeeping feature on new Sendy
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,


(Quote)


Subscribers in the lists can’t store files though. I suggest uploading to a file storage service and send the URL to the custom field instead.

Thanks.

Best regards,

Ben
            
            
                in                     Allow users to add file objects when they fill the form
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi Jonathan,

I forced errors to show and see that the actual issue is with your server clock being out of sync.

The full error message is:

SignatureDoesNotMatch: Sig…            
            
                in                     Signature Does Not Match
                Comment by Ben
                November 2019
            
        
    
    
                
            
                Hi,

Please send me the following details so I can take a look:

Sendy installation URL, email and password
AWS login credentials
Thanks.

Best regards,

Ben
            
            
                in                     Signature Does Not Match
                Comment by Ben
                November 2019
            
        
    
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