Ben

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Hi,

Give your colleagues the brand login credentials instead. When logged in as a 'Brand user', Sendy interface is white labeled with no mention of the word "Sendy".

To edit brand settings, click the 'pencil' icon button on the br…

in White label Sendy Comment by Ben July 2019
Hi,

Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → http://aws.amazon.com/ses/exte…

in Everything seems to be correct, but emails aren't being delivered. Comment by Ben July 2019
Hi,

I see the word root in your cron job command, try removing it. I don't think this command is the original one found in the cron job setup instructions.

Pleas…

in Cron job for scheduler and autoresponders Comment by Ben July 2019
Update to the latest version of Sendy → https://sendy.co/get-updated

The latest version lets you download a CSV of emails that aren't imported including their reasons.

in Reasons for why some emails aren't imported Comment by Ben July 2019
Hi,

When you create or edit a campaign or autoresponder, you will find all available personalization tags you can use at the bottom of the page (see screenshot below):

Screenshot:

T…

in Where can I find personalisation tags to use? Comment by Ben July 2019
Hi,

You can edit the link in Sendy's MySQL database via phpmyadmin under the links table.

Best regards,
Ben

in Editing an incorrect link Comment by Ben July 2019
Hi,

Create one list for ‘Apple Juice’ and another for ‘Orange Juice’. Then setup an Autoresponder Drip Campaign for each list.

Then you’d need to create a landing page for both 'Apple Juice' and 'Orange Juice’ link clicks. Each la…

in Question about list segmentation Comment by Ben July 2019
Hi,

As you're using Ubuntu, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-working

…

in [Ubuntu] 500 error when viewing webversion of newsletter Comment by Ben July 2019
Hi,

Please review the following pointers:
1. Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → in Campaigns sent but emails not received Comment by Ben June 2019
Hi,

As part of email marketing's best practice, Sendy includes a List-unsubscribe header in each email sent. This
in Recipients receive unsubscribe message after campaign Comment by Ben June 2019


    
                
            
                Hi Laura,

Thanks, will consider that.

In the meantime, you can mouseover the campaign title to see when the scheduled campaign will send:



Best regards,

Ben
            
            
                in                     See when scheduled campaigns will be sent
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

You can use the 'GDPR' feature to send this campaign.

Add the [reconsent] tag in your email's HTML wherever you want it to appear, for example:


            

                in                     How to run a re-consent campaign?
                Comment by Ben
                July 2019
            
        
    
    
                
            
                Hi,

Please check with your hosting provider if they restrict sending of emails via third party SMTP. Some hosting providers restricts sending emails via third party SMTP.
Please ensure your SMTP credentials are correct
…            
            
                in                     Sending emails via third party SMTP
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

Please see the screenshot where the brand logo appears:

Screenshot:


Please ensure that your image file is 
                in                     Can't change brand logo
                Comment by Ben
                June 2019
            

        

    

    
                
            
                Hi,

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponder' at the top right to setup Autoresponders for that list
Au…            

            
                in                     How to use other autoresponders other than drip campaigns?
                Comment by Ben
                June 2019
            
        

    

    
                
            
                Hi,

Pass boolean  = true into the subscribe API ca…            
            
                in                     How to get plain text response from subscribe API
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,


(Quote)


Please review the following pointers:

Please check that you have verified your 'From email' or its domain in your Amazon SES console
If you attempted to verify any emails or domains in your Amazon SES …            
            
                in                     Emails not send in some brands
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,


(Quote)


Please see all my responses above.

Thanks.

Best regards,

Ben
            
            
                in                     GDPR
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Thanks José. I've added this plugin to Sendy's Third Party Integrations page.
            
            
                in                     Elementor forms integration
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

This has been identified as a bug in 4.0.3. A latest update ( version 4.0.3.1) has just been released to address this issue, please update to the latest version → https://sendy.co/…            

            
                in                     WYSIWYG editor disabled for templates in version 4.0.3
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

You'll create separate brands if you want to organise different clients or products that you manage.

If you want to organise subscribers by counties, you create 'lists' to organise them. Create one list for each country. You d…            
            
                in                     How to use Brands?
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,


(Quote)


Yes you can. Setup a 'Drip campaign' Autoresponder and set it to send one day after sign up.



To create Autoresponders in Sendy:

Go to 'View all li…            
            
                in                     Send thank you email with a delay?
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

*|MC_PREVIEW_TEXT|* is MailChimp's tags.

You must have copied the email HTML code from MailChimp and pasted it into Sendy without reviewing the HTML code to …            
            
                in                     How to remove *|MC_PREVIEW_TEXT|* from campaigns
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi Dave,

There's no single query to do that though. However in the latest version of Sendy, there's a 'Housekeeping' section where you can conveniently delete all subscribers who have never opened a single campaign you've ever sent to the…            
            
                in                     Global non-openers
                Comment by Ben
                June 2019
            
        
    
    
                
            
                Hi,

This is an issue with your license key stored in the database being invalid.

Login to your MySQL database via phpmyadmin (or any other way you like, eg. SSH)
Go to the 
                in                     Getting 'Unlicensed custom domains' after updating
                Comment by Ben
                May 2019
            

        

    

    
                
            
                I'm glad you figured out the issue.
            
            
                in                     Can't create campaign with click tracking
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Database connection error has nothing to do with mod_rewrite. If your server already have mod_rewrite
            

                in                     Getting 'Can't connect to database' error - everything is enabled including mod_rewrite and msqli
                Comment by Ben
                May 2019
            

        

    

    
                
            
                The new update 4.0.3 is now released, source URLs of images uploaded through the WYSIWYG editor will use the custom domain set and enabled in the brand settings.
            
            
                in                     Image URLs with custom domains
                Comment by Ben
                May 2019
            
        
    
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