Ben

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Hi,

This has been identified as a bug in 4.0.3. A latest update ( version 4.0.3.1) has just been released to address this issue, please update to the latest version → https://sendy.co/…

in WYSIWYG editor disabled for templates in version 4.0.3 Comment by Ben June 2019
Hi,

You'll create separate brands if you want to organise different clients or products that you manage.

If you want to organise subscribers by counties, you create 'lists' to organise them. Create one list for each country. You d…

in How to use Brands? Comment by Ben June 2019
Hi,
(Quote)
Yes you can. Setup a 'Drip campaign' Autoresponder and set it to send one day after sign up.

To create Autoresponders in Sendy:
1. Go to 'View all li…
in Send thank you email with a delay? Comment by Ben June 2019
Hi,

*|MC_PREVIEW_TEXT|* is MailChimp's tags.

You must have copied the email HTML code from MailChimp and pasted it into Sendy without reviewing the HTML code to …

in How to remove *|MC_PREVIEW_TEXT|* from campaigns Comment by Ben June 2019
Hi Dave,

There's no single query to do that though. However in the latest version of Sendy, there's a 'Housekeeping' section where you can conveniently delete all subscribers who have never opened a single campaign you've ever sent to the…

in Global non-openers Comment by Ben June 2019
Hi,

This is an issue with your license key stored in the database being invalid.
- Login to your MySQL database via phpmyadmin (or any other way you like, eg. SSH)
- Go to the in Getting 'Unlicensed custom domains' after updating Comment by Ben May 2019


    
                
            
                I'm glad you figured out the issue.
            
            
                in                     Can't create campaign with click tracking
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Database connection error has nothing to do with mod_rewrite. If your server already have mod_rewrite
            

                in                     Getting 'Can't connect to database' error - everything is enabled including mod_rewrite and msqli
                Comment by Ben
                May 2019
            

        

    

    
                
            
                The new update 4.0.3 is now released, source URLs of images uploaded through the WYSIWYG editor will use the custom domain set and enabled in the brand settings.
            
            
                in                     Image URLs with custom domains
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

In the next version, source URLs of images uploaded through the WYSIWYG editor will use custom domain if it’s been set and enabled in the brand settings.

Thanks.

Best regards,

Ben
            
            
                in                     Image URLs with custom domains
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

You'll use a sub domain, eg.  newsletter.anotherdomain.com and point the CNAME to 
                in                     CNAME for custom domain
                Comment by Ben
                May 2019
            

        

    

    
                
            
                Press SHIFT and ENTER for breaks (<br/><…            

            
                in                     Set breaks in WYSIWYG-editor
                Comment by Ben
                May 2019
            
        

    

    
                
            
                Hi,

I checked where your domain's DNS is hosted and see that it is hosted on Amazon Route53.

You need to create the TXT record required for the domain verification in your Amazon Route53 console.

Best regards,

Ben
            

                in                     Domain verification failure in region EU (Ireland)
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Thank you for using Sendy. 
            
            
                in                     Strange code in WYSIWYG editor
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

One of your browser extension is likely inserting code into the editor when you were composing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask' browser extensions are known to do just that).…            
            
                in                     Strange code in WYSIWYG editor
                Comment by Ben
                May 2019
            
        
    
    
                
            
                I used Google Chrome to login and was able to login to your Sendy account successfully.

You need to try clearing 'cookies' (not 'cache') and try logging in again.

Best regards,

Ben
            
            
                in                     Login page keeps reloading in Google Chrome
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Please send me your Sendy login email and password. Thanks.
            
            
                in                     Login page keeps reloading in Google Chrome
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Try deleting cookies in your Google Chrome browser (or just for your Sendy installation URL), then try logging in again.

Thanks.

Best regards,

Ben
            
            
                in                     Login page keeps reloading in Google Chrome
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Whichever email address you'd like to use as 'From email' to send your campaign, just verify the email address in your Amazon SES console. Domain verification is not compulsory. Although if you verify the domain, you don't have to ver…            
            
                in                     How to verify email addresses in SES?
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,


(Quote)


Send a campaign to Amazon Mailbox Simulator email addresses to test if bounces and complaints handling between Amazon…            
            
                in                     How to check if bounces and complaints handling are working?
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Here's Sendy's IP to whitelist ? 162.243.225.110

To whitelist Amazon's IP, Amazon uses an IP range, please see → https://docs.aws.amazon…            

            
                in                     IP addresses to whitelist for firewall
                Comment by Ben
                May 2019
            
        
    
    
                
            
                No need to worry.

Sendy checks both the 'domain' and 'email address' to see whether either of which is verified. If either of which is not verified  this error will appear in the logs.

If emails are being sent and bounces/complain…            
            
                in                     Amazon SES errors (non-critical)
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

When someone marks your email as spam, Amazon sends a notification to Sendy’s complaints endpoint through Amazon SNS which then marks the email address as Marked as spam
            

                in                     Complaint rate for the list
                Comment by Ben
                May 2019
            

        

    

    
                
            
                Hi,


(Quote)


The appropriate feature to use is Autoresponders > Drip campaign.

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autor…            
            
                in                     Relative segments creation
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi Timo,


(Quote)


You can set the display order of lists by 'name' instead of 'date added' in the brand settings under 'Miscellaneous'.



Thanks.

Best regards,

Ben
            

                in                     Order of lists in define recipients page
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


You still can edit data for any subscriber through the subscriber info modal window:



Thanks.

Best regards,

Ben
            
            
                in                     How to edit subscriber data?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Here're a list of reasons why some records can’t be imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported

<…            
            
                in                     Some emails can't be imported
                Comment by Ben
                April 2019
            
        
    
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