Ben

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Hi,

In the next version, source URLs of images uploaded through the WYSIWYG editor will use custom domain if it’s been set and enabled in the brand settings.

Thanks.

Best regards,
Ben

in Image URLs with custom domains Comment by Ben May 2019
Hi,

You'll use a sub domain, eg. newsletter.anotherdomain.com and point the CNAME to in CNAME for custom domain Comment by Ben May 2019

    
                
            
                Press SHIFT and ENTER for breaks (<br/><…            

            
                in                     Set breaks in WYSIWYG-editor
                Comment by Ben
                May 2019
            
        

    

    
                
            
                Hi,

I checked where your domain's DNS is hosted and see that it is hosted on Amazon Route53.

You need to create the TXT record required for the domain verification in your Amazon Route53 console.

Best regards,

Ben
            

                in                     Domain verification failure in region EU (Ireland)
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Thank you for using Sendy. 
            
            
                in                     Strange code in WYSIWYG editor
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

One of your browser extension is likely inserting code into the editor when you were composing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask' browser extensions are known to do just that).…            
            
                in                     Strange code in WYSIWYG editor
                Comment by Ben
                May 2019
            
        
    
    
                
            
                I used Google Chrome to login and was able to login to your Sendy account successfully.

You need to try clearing 'cookies' (not 'cache') and try logging in again.

Best regards,

Ben
            
            
                in                     Login page keeps reloading in Google Chrome
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Please send me your Sendy login email and password. Thanks.
            
            
                in                     Login page keeps reloading in Google Chrome
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Try deleting cookies in your Google Chrome browser (or just for your Sendy installation URL), then try logging in again.

Thanks.

Best regards,

Ben
            
            
                in                     Login page keeps reloading in Google Chrome
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Whichever email address you'd like to use as 'From email' to send your campaign, just verify the email address in your Amazon SES console. Domain verification is not compulsory. Although if you verify the domain, you don't have to ver…            
            
                in                     How to verify email addresses in SES?
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,


(Quote)


Send a campaign to Amazon Mailbox Simulator email addresses to test if bounces and complaints handling between Amazon…            
            
                in                     How to check if bounces and complaints handling are working?
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

Here's Sendy's IP to whitelist ? 162.243.225.110

To whitelist Amazon's IP, Amazon uses an IP range, please see → https://docs.aws.amazon…            

            
                in                     IP addresses to whitelist for firewall
                Comment by Ben
                May 2019
            
        
    
    
                
            
                No need to worry.

Sendy checks both the 'domain' and 'email address' to see whether either of which is verified. If either of which is not verified  this error will appear in the logs.

If emails are being sent and bounces/complain…            
            
                in                     Amazon SES errors (non-critical)
                Comment by Ben
                May 2019
            
        
    
    
                
            
                Hi,

When someone marks your email as spam, Amazon sends a notification to Sendy’s complaints endpoint through Amazon SNS which then marks the email address as Marked as spam
            

                in                     Complaint rate for the list
                Comment by Ben
                May 2019
            

        

    

    
                
            
                Hi,


(Quote)


The appropriate feature to use is Autoresponders > Drip campaign.

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autor…            
            
                in                     Relative segments creation
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi Timo,


(Quote)


You can set the display order of lists by 'name' instead of 'date added' in the brand settings under 'Miscellaneous'.



Thanks.

Best regards,

Ben
            

                in                     Order of lists in define recipients page
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


You still can edit data for any subscriber through the subscriber info modal window:



Thanks.

Best regards,

Ben
            
            
                in                     How to edit subscriber data?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Here're a list of reasons why some records can’t be imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported

<…            
            
                in                     Some emails can't be imported
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


Under 'Miscellaneous' in brand settings.



Thanks.

Best regards,

Ben
            
            
                in                     Where's the option for list sorting?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Update to the latest version. The latest 4.x allows you to import suppression lists, or add domains to bloc…            
            
                in                     Keywords to suppression list
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,


(Quote)


You shouldn't be seeing a "blank white area".

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from 
                in                     WYSIWYG editor missing when creating campaign or template
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Please ensure that you have moved out of Amazon SES 'Sandbox mode' by requesting Amazon to raise your ‘SES daily sending limits’ → http://aws.amazon.com/ses/extendedaccessre…            

            
                in                     Test emails not sending
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

When an email is 'Bounced', 'Marked as spam' or 'Unsubscribed', future emails you send or import will skip these emails. You don't need to remove these email addresses or do anything.

Thanks.

Best regards,

Ben
            

                in                     What happens with Bounces and Complaints
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

That's because you're importing an .xlxs file instead of a .csv.

Best regards,

Ben…            
            
                in                     Import goes to a blank page
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Hi,

Sendy does not add these code into the WYSIWYG editor. One of your browser extension is inserting code into the editor when you were composing your email (for example, ‘Grammarly' or ‘Ad Blocker Ultimate' browser extension is known to…            
            
                in                     Strange code in template?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                The country is populated when the subscriber signs up via the standard subscription HTML code or form. Country information can also be passed into the subscriber via the 'subscribe' API (https://send…            

            
                in                     What is the purpose of the country column for subscribers?
                Comment by Ben
                April 2019
            
        
    
    
                
            
                Thank you for using Sendy. 
            
            
                in                     Sendy 4 - thanks Ben
                Comment by Ben
                March 2019
            
        
    
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