Ben

Hi,

Here're a list of reasons why some records can’t be imported → https://sendy.co/troubleshooting#some-records-from-csv-not-imported

<…

in CSV list import - some records being missed Comment by Ben March 2019

Hi,

Amazon SES quotas takes a while before it updates, there is a slight delay before it shows the correct number.

Best regards,
Ben

in Campaign recipients and "Sent last 24hrs" are not the same Comment by Ben March 2019

Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…

in Campaigns showing 0 emails opened (while not true) Comment by Ben February 2019

Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in Campaigns showing 0 emails opened (while not true) Comment by Ben February 2019

Hi,

For example if you created a custom field called ‘Country’, to display it in your email, use [Country,fallback=] anywhere you want it to appear in the email. It will…

in How to use custom fields in email Comment by Ben February 2019

Yes it's the same.

in How to disable two factor authentication? Comment by Ben February 2019

Hi,

When you are at the 2FA screen, there is a button to click which will then show you the instructions to disable 2FA directly via your MySQL database:

Screenshot:

Scr…

in How to disable two factor authentication? Comment by Ben February 2019

Glad that you found the issue. Will take note of this.

in Anyone have Zapier working? Comment by Ben February 2019

Hi Joe,

There are no known issues with Zapier integration in Sendy. Your server probably have a firewall blocking the connection between Sendy and Zapier's API.

Try turning off your firewall and try again.

Thanks.

…

in Anyone have Zapier working? Comment by Ben January 2019

Hi,

If you change the email address to the correct ones, their status will continue to be 'Bounced'. You'd need to delete the email address and re-add them.

Thanks.

Best regards,
Ben

in Fix bounced email addresses with typos Comment by Ben February 2019

Hi,

If you consistently send and max out your Amazon SES daily sending limit, Amazon will gradually increase your daily sending limit automatically. You can also request for limit increase, they will surely grant it to you within 1 busine…

in How to send newsletter to 100k+ subscribers separately to fall under Amazon limits? Comment by Ben February 2019

Hi,

Whether you want to use Sendy with SSL is entirely up to you. In general, it is a good idea to use SSL so that any interaction with the website is encrypted, not just for Sendy but for any websites in general.

Thanks.

…

in Do I need SSL with Sendy Comment by Ben February 2019

Hi,

Your server's memory_limit is only set to 32M. Try setting it to a much larger number.

<…

in Error when exporting large CSVs Comment by Ben February 2019

Hi,

If a subscriber is on a list for 7 days and you create a new autoresponder email that sends after 8 days, they will still get the email.

If you create a new autoresponder email that sends after 3 days, they will not get the em…

in Will existing subscribers receive new Autoresponder emails? Comment by Ben February 2019

Hi,

The email tag is just [Email], you should not include a fallback in the tag.

Screenshot:

Thanks.

…

in Email personalization tag not working Comment by Ben January 2019

Hi,

One of your browser extension is likely inserting code into the editor when you were composing your email (for example, ‘Grammarly' or ‘Ad Blocker Ultimate' browser extension is known to do just that).

Disable all extensi…

in HTML insanely large Comment by Ben January 2019

Hi,

If the existing subscribers still meets the timing criteria they will receive your new autoresponder emails that you’ve setup.

Thanks.

Best regards,
Ben

in Additional drip campaigns to existing subscribers Comment by Ben January 2019

Hi,

Search for "image data uri email marketing" and you'll find information on how to embed images using "data uri".

Thanks.

Best regards,
Ben

in Best practices for images? Comment by Ben January 2019

Hi,

(Quote)

Gmail usually does not display images by default. They’d have to click ‘load images’ and hit ‘Always’ if they want images to be loaded from that particular ‘From email’.

If you click ‘Always display images’, Gmail s…

in Best practices for images? Comment by Ben December 2018

Hi,

You can’t re-import emails that were previously 'unsubscribed’. This prevents you from sending emails to people who have opted out of your emails. If you make them ‘Active’ again, they will very likely mark your email as spam which wi…

in How add a add again an email that previously was unsubscribed? Comment by Ben January 2019

Hi,

(Quote)

If you delete Sendy's IAM credentials in your IAM console, you'll get this error.

Please follow Step 5 of the Get Started Guide to create your IAM cred…

in Error after deleting IAM user Comment by Ben January 2019

Hi,

To uninstall Sendy:

Delete Sendy's files or the whole folder
Delete Sendy's MySQL database
Delete all cron jobs that you've previously setup for Sendy
Delete ALL of Sendy's SNS 'Topics' and 'Sub…

in How to uninstall Sendy? (reinstalling on another domain) Comment by Ben January 2019

Hi,

You can check out the /includes/helpers/short.php script. This is the script that encrypts and decrypts the IDs.

For example short(1) encrypts the ID.

<…

in Reversing the short() function back to integer? Possible? Comment by Ben January 2019

Hi,

Create a ‘Drip campaign’ Autoresponder that sends an email to the user when a new user subscribes to the list.

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your des…

in Sending emails only to the latest new members of a list? Comment by Ben January 2019

Hi,

Localisation works in Sendy’s interface only, it will not work in your email newsletter “content”.

You can create a custom field in your list and call it somet…

in Passing of locale through newsletter? Comment by Ben January 2019

Hi,

The Autoresponders is not designed to be run manually, you'd need to setup a cron job that runs the autoresponders.php script every 1 minute, then it will work as it should.

Thanks.

Best regards,
Ben

in Run Autoresponder manually? Comment by Ben January 2019

Hi,

You can setup a ‘Drip campaign’ Autoresponder that automatically sends emails to new subscribers.

To create Autoresponders in Sendy:

Go to 'View all lists' on the left sidebar
Select your desired list
in What's the recommended way to send a newsletter only to the latest new subscribers? Comment by Ben January 2019

Hi,

(Quote)

Please see → https://sendy.co/troubleshooting#campaign-stuck-in-preparing-mode

Thanks.

Best regards,
Ben

in Stuck on "Preparing to send" Comment by Ben December 2018

This is already supported in Sendy if you update to the latest version.

in Let users confirm unsubscribe when unsubscribing Comment by Ben December 2018

Hi,

Good day.

Please set the APP_PATH to in /includes/config.php to 'http://thegamerscamp.com/sendy'…

in File not found when trying to install Comment by Ben December 2018

Ben

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