Ben

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Hi,

If you change the email address to the correct ones, their status will continue to be 'Bounced'. You'd need to delete the email address and re-add them.

Thanks.

Best regards,
Ben

in Fix bounced email addresses with typos Comment by Ben February 2019
Hi,

If you consistently send and max out your Amazon SES daily sending limit, Amazon will gradually increase your daily sending limit automatically. You can also request for limit increase, they will surely grant it to you within 1 busine…

in How to send newsletter to 100k+ subscribers separately to fall under Amazon limits? Comment by Ben February 2019
Hi,

Whether you want to use Sendy with SSL is entirely up to you. In general, it is a good idea to use SSL so that any interaction with the website is encrypted, not just for Sendy but for any websites in general.

Thanks.

…

in Do I need SSL with Sendy Comment by Ben February 2019
Hi,

Your server's memory_limit is only set to 32M. Try setting it to a much larger number.

<…

in Error when exporting large CSVs Comment by Ben February 2019
Hi,

If a subscriber is on a list for 7 days and you create a new autoresponder email that sends after 8 days, they will still get the email.

If you create a new autoresponder email that sends after 3 days, they will not get the em…

in Will existing subscribers receive new Autoresponder emails? Comment by Ben February 2019
Hi,

The email tag is just [Email], you should not include a fallback in the tag.

Screenshot:

Thanks.
…

in Email personalization tag not working Comment by Ben January 2019
Hi,

One of your browser extension is likely inserting code into the editor when you were composing your email (for example, ‘Grammarly' or ‘Ad Blocker Ultimate' browser extension is known to do just that).
1. Disable all extensi…
in HTML insanely large Comment by Ben January 2019
Hi,

If the existing subscribers still meets the timing criteria they will receive your new autoresponder emails that you’ve setup.

Thanks.

Best regards,
Ben

in Additional drip campaigns to existing subscribers Comment by Ben January 2019
Hi,

Search for "image data uri email marketing" and you'll find information on how to embed images using "data uri".

Thanks.

Best regards,
Ben

in Best practices for images? Comment by Ben January 2019
Hi,
(Quote)
Gmail usually does not display images by default. They’d have to click ‘load images’ and hit ‘Always’ if they want images to be loaded from that particular ‘From email’.

If you click ‘Always display images’, Gmail s…

in Best practices for images? Comment by Ben December 2018
Hi,

You can’t re-import emails that were previously 'unsubscribed’. This prevents you from sending emails to people who have opted out of your emails. If you make them ‘Active’ again, they will very likely mark your email as spam which wi…

in How add a add again an email that previously was unsubscribed? Comment by Ben January 2019
Hi,
(Quote)
If you delete Sendy's IAM credentials in your IAM console, you'll get this error.

Please follow Step 5 of the Get Started Guide to create your IAM cred…

in Error after deleting IAM user Comment by Ben January 2019
Hi,

To uninstall Sendy:
1. Delete Sendy's files or the whole folder
2. Delete Sendy's MySQL database
3. Delete all cron jobs that you've previously setup for Sendy
4. Delete ALL of Sendy's SNS 'Topics' and 'Sub…
in How to uninstall Sendy? (reinstalling on another domain) Comment by Ben January 2019
Hi,

You can check out the /includes/helpers/short.php script. This is the script that encrypts and decrypts the IDs.

For example short(1) encrypts the ID.
<…

in Reversing the short() function back to integer? Possible? Comment by Ben January 2019
Hi,

Create a ‘Drip campaign’ Autoresponder that sends an email to the user when a new user subscribes to the list.

To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Select your des…
in Sending emails only to the latest new members of a list? Comment by Ben January 2019
Hi,

Localisation works in Sendy’s interface only, it will not work in your email newsletter “content”.

You can create a custom field in your list and call it somet…

in Passing of locale through newsletter? Comment by Ben January 2019
Hi,

The Autoresponders is not designed to be run manually, you'd need to setup a cron job that runs the autoresponders.php script every 1 minute, then it will work as it should.

Thanks.

Best regards,
Ben

in Run Autoresponder manually? Comment by Ben January 2019
Hi,

You can setup a ‘Drip campaign’ Autoresponder that automatically sends emails to new subscribers.

To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Select your desired list
  in What's the recommended way to send a newsletter only to the latest new subscribers? Comment by Ben January 2019
Hi,
(Quote)
Please see → https://sendy.co/troubleshooting#campaign-stuck-in-preparing-mode

Thanks.

Best regards,
Ben
in Stuck on "Preparing to send" Comment by Ben December 2018
This is already supported in Sendy if you update to the latest version.

in Let users confirm unsubscribe when unsubscribing Comment by Ben December 2018
Hi,

Good day.

Please set the APP_PATH to in /includes/config.php to 'http://thegamerscamp.com/sendy'…

in File not found when trying to install Comment by Ben December 2018
Hi,

I suggest re-uploading the latest version of Sendy downloaded from https://sendy.co/get-updated. There aren't anything that should cause this error though.

Best regards…

in Syntax error in functions file Comment by Ben December 2018
Hi,

You probably copied the email's HTML from a web version and pasted it into a new campaign, then sent that campaign. As a result, the unsubscribe link you've copied over is a dummy unsubscribe link (
in Unsubscribe link not working? Comment by Ben December 2018


    
                
            
                Hi,

You can redirect the initial URL to another URL after your script is done retrieving the data using GET.

Thanks.

Best regards,

Ben
            
            
                in                     Encrypt email address
                Comment by Ben
                December 2018
            
        
    
    
                
            
                Hi,

Sent emails doesn’t just come from email campaigns. ‘Double opt-in’ septs confirmation emails. If you setup ’Thank you emails’ in a list or setup any Autoresponders, they will also send emails.

Thanks.

Best regards,
            

                in                     Sent last 24hr
                Comment by Ben
                December 2018
            
        
    
    
                
            
                Hi,

I suggest re-uploading Sendy to make sure all necessary files are uploaded:

Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…            
            
                in                     HTML editor showing weird code
                Comment by Ben
                December 2018
            
        
    
    
                
            
                Hi,

It’s recommended not to directly "embed" a video into emails. Instead, use an image screen grab and link it to the video.

It’s not whether Sendy can support videos, it’s whether the recipients’ email clients can support playin…            
            
                in                     Embed video
                Comment by Ben
                December 2018
            
        
    
    
                
            
                Yes they will be re-subscribed.
            
            
                in                     Can a subscriber re-subscribe via the form or API?
                Comment by Ben
                December 2018
            
        
    
    
                
            
                Hi,

You can export the segment as CSV to see the full list:



Thanks.

Best regards,

Ben
            
            
                in                     Show all records of segmentation instead of last 10
                Comment by Ben
                December 2018
            
        
    
    
                
            
                Hi,

Your domain have an automatic redirect to ‘https’ version of any URLs.

Change the APP_PATH in Sendy’s /includes/config.php script to:

‘
                in                     Email and password created on installation page not working...
                Comment by Ben
                December 2018
            
        
    
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