Comments

• Hi,

  I suggest re-uploading the latest version of Sendy downloaded from https://sendy.co/get-updated. There aren't anything that should cause this error though.

  Best regards…

  in Syntax error in functions file Comment by Ben December 2018

• Hi,

  You probably copied the email's HTML from a web version and pasted it into a new campaign, then sent that campaign. As a result, the unsubscribe link you've copied over is a dummy unsubscribe link (

  in Unsubscribe link not working? Comment by Ben December 2018

• Hi,

  You can redirect the initial URL to another URL after your script is done retrieving the data using GET.

  Thanks.

  Best regards,
  Ben

  in Encrypt email address Comment by Ben December 2018

• Hi,

  Sent emails doesn’t just come from email campaigns. ‘Double opt-in’ septs confirmation emails. If you setup ’Thank you emails’ in a list or setup any Autoresponders, they will also send emails.

  Thanks.

  Best regards,

  in Sent last 24hr Comment by Ben December 2018

• Hi,

  I suggest re-uploading Sendy to make sure all necessary files are uploaded:

  1. Download a copy of Sendy from https://sendy.co/get-updated with your license key (us…

  in HTML editor showing weird code Comment by Ben December 2018

• Hi,

  It’s recommended not to directly "embed" a video into emails. Instead, use an image screen grab and link it to the video.

  It’s not whether Sendy can support videos, it’s whether the recipients’ email clients can support playin…

  in Embed video Comment by Ben December 2018

• Yes they will be re-subscribed.

  in Can a subscriber re-subscribe via the form or API? Comment by Ben December 2018

• Hi,

  You can export the segment as CSV to see the full list:

  

  Thanks.

  Best regards,
  Ben

  in Show all records of segmentation instead of last 10 Comment by Ben December 2018

• Hi,

  Your domain have an automatic redirect to ‘https’ version of any URLs.

  Change the APP_PATH in Sendy’s /includes/config.php script to:

  ‘ in Email and password created on installation page not working... Comment by Ben December 2018

• Hi,

  In the latest version of Sendy, when you send a campaign you can choose lists to ‘exclude’ from the send. All the email addresses in the list that you choose to exclude will not be sent your email campaign.

  in Excluding one list from another Comment by Ben December 2018

• Hi,

  Please update to the latest version and try again.

  Thanks.

  Best regards,
  Ben

  in I can't click the Enable button in Autorepsonders Comment by Ben November 2018

• Hi,

  You can change the 'From email' in the brand settings.

  

  To edit brand settings, click the 'pencil' icon button on the brand item to edit the brand settings:

  in How do I change the FROM email address that the confirmation email comes from? Comment by Ben November 2018

• Hi,

  Here's a good method to define preheader text in your HTML code → https://stackoverflow.com/questions/32888872/how-to-define-html…

  in Support for Preview (Preheader) Text Comment by Ben November 2018

• Hi,

  You probably added a space in front of your Sendy installation URL set in the APP_PATH of your /includes/config.php. Remove the space.

  Best regards,
  Be…

  in Main Page is adding a %20 on the url Comment by Ben November 2018

• Hi,

  The footer of your Sendy installation that tells you there is a new update also displays your current version number.

  Thanks.

  Best regards,
  Ben

  in How do I know which version I am on? Comment by Ben November 2018

• Hi,

  If you want to move Sendy to another server that has a different domain name, change your Sendy licensed domain to the new domain at https://sendy.co/#forms.

  Best regards,

  in Moving existing Sendy license to another server Comment by Ben November 2018

• Hi,

  (Quote)

  Map an A record that points test.yourdomain.com to

  in Moving servers - verifying that Sendy works? Comment by Ben November 2018

• Hi,

  You can check this list of steps against what you've done on migrating Sendy to a new server → https://sendy.co/forum/discus…

  in Moving servers - verifying that Sendy works? Comment by Ben November 2018

• Hi Mike,

  In Sendy brands can be viewed as different products or services own by a single company. You can create brands to group different products or services own by yourself or your company.

  Thanks.

  Best regards,
  B…

  in What are Brands Comment by Ben November 2018

• Hi,

  Please see the last step of the Get Started Guide.

  Thanks.

  Best regards,
  Ben

  in What are Brands Comment by Ben November 2018

• Hi,

  Please check if your timezone is set correctly in your Sendy’s main settings.

  Also, I checked your phpinfo and see that the date.timezone’s value is empty. S…

  in Custom fields date not saving correct date Comment by Ben November 2018

• Thanks for sharing James!

  in [MOD] API for reporting on a campaign Comment by Ben November 2018

• Hi Alex,

  1. Please remove the trailing slash in the APP_PATH or the /includes/config.php script. 'http://sendy.mydo…

  in Sendy shows emails as sent but SES does not Comment by Ben November 2018

• Hi,

  After you've created a template, when you create a new campaign you have the option to load that template into the new campaign you create so you don’t have to start from scratch.

  There are 2 ways to use a template you've prev…

  in How do I use templates? Comment by Ben November 2018

• Hi,

  There are 3 decimal places because the “per recipient fee” can be set to a very small number. At the PayPal page, PayPal will then round it to 2 decimal places.

  Best regards,
  Ben

  in Decimal points in grand total Comment by Ben November 2018

• Hi,

  You are using the unsubscribe tag incorrectly. You probably copied the email's HTML from a web version and pasted it into a new campaign, then sent that campaign. As a result, the unsubscribe link you've copied over is a dummy unsubsc…

  in Unsubscribe link directs to unsubscribe-success.php page and doesn't unsubscribe Comment by Ben October 2018

• Whatever you set as the 'From email' for your campaign, your email will appear to come from that 'From email' when your recipient receives your email.

  in Question on multiple accounts (Brands) Comment by Ben October 2018

• Hi,

  When you login to Sendy, you will see a list of brands. To delete a brand, click the trash icon on the brand you want to delete:

  Screenshot:
  

  Thanks.

  Best regards,<…

  in How to delete a brand? Comment by Ben November 2018

• Hi,

  Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more than 1 min as per the cron job setup instructions).

  Thanks…

  in Autoresponders not sending to new signups Comment by Ben October 2018
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