Ben

test

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Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…

in Not tracking campaign opens or clicks Comment by Ben October 2018
Hi,

When an email 'bounced', it means that the email address does not exist, it doesn’t matter whether the hostname is bad, it will bounce and will show up as such in your list.

Thanks.

Best regards,
Ben

in Marking bad hostnames as bad in some way? Comment by Ben October 2018
Hi,

Use the ’Search all list’ function to search for the email address of the ‘lead’. The results will show you which list(s) they belong to:

Search all lists:

Best regar…

in Tracking which lead came from which list Comment by Ben September 2018
Hi,
(Quote)
Not that I have heard of.

Thanks.

Best regards,
Ben

in Social Support Comment by Ben September 2018
Hi,

I suggest contacting your web hosting service provider to check if your MySQL database is corrupted or if it needs repair in view of the server outage.

Thanks.

Best regards,
Ben

in Cannot "Send Newsletter Now" Comment by Ben September 2018
Hi Martin,

Thank you for using Sendy.
(Quote)
Where exactly are you getting this error? There was another user having this error and the reason was because the /incl…
in "Some server extensions are not installed" but it is working Comment by Ben October 2018


    
                
            
                Hi,

Sendy have released several updates to enable you to be GDPR compliant. Check out the change log in version 3.0.5 and 3.0.7 for instance at → https://sendy.co/get-updated

…            
            
                in                     Is Sendy fully GDRP complaint
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,


(Quote)


This is to do with mod_security false triggering. Please see → 
            

                in                     403 error when going into templates section
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

You’d use 'before'.

Thanks.

Best regards,

Ben
            
            
                in                     Creating subscribers for inactive list
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

You can already use custom fields in campaigns or autoresponders.

For example if the list you're going to send your campaign or autoresponder to have a custom field called 
            

                in                     Pass a variable to Autoresponder campaign
                Comment by Ben
                September 2018
            

        

    

    
                
            
                Hi,

Roll over the campaign item and you'll see the schedule dates.



Thanks.

Best regards,

Ben
            
            
                in                     How to see dates of scheduled campaigns
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

Sendy provides you with a subscribe form HTML code you can possibly embed on your Facebook page.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Subscribe form' at the top righ…            
            
                in                     Sendy subscription Tab in Facebook?
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

Pass "true" to boolean parameter:

Screenshot:

            

                in                     Subscribe API call returning HTML page
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

There are a couple of ways to do this:

Use Sendy's 'Subscribe' API (https://sendy.co/api) to 'unsubscribe' a user from one list and 'subscribe' the user to another list p…            
            
                in                     Change the list of a subscriber
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

Pass 'true' to 'gdpr' parameter when calling Sendy's subscribe API:

Screenshot:


This will tag the subscriber with 'GDPR'.

Thanks.

Best regards,
…            
            
                in                     GDPR check in AJAX form submit
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

Force refresh the page and you'll see the icon buttons, please see → https://sendy.co/troubleshooting#icons-showing-up-as-squares-or-n…            

            
                in                     Can't delete custom fields or lists
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

You're probably using a Mac or Linux OS where files with a 'dot' appended in the file name is hidden (like the .htaccess file). You need to show hidden files on your Mac in order to see the .htaccess file. See 
                in                     No .htaccess file in download
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

Please check the troubleshooting guide again ? https://sendy.co/troubleshooting#login-page-reloads-without-error-message

Al…            
            
                in                     Redirected back to login page after logging in
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

Update (March 26, 2019): In version 4 and up, you can now set "Custom domains" for each brand so that your subscription form URL uses the custom domain you've set:


                in                     Custom URL for subscription forms
                Comment by Ben
                September 2018
            
        
    
    
                
            
                Hi,

Remember to change your cron job for scheduled.php to the new and correct path.

Here're the full steps when migrating Sendy to another server → 
                in                     Old URL being used after migrating
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

I checked your phpinfo and see that it likely have something to do with your server's session.save_path:

Screenshot:

                in                     Login page reloads when logging in
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

Yes you'll get an Already subscribed message, however any custom fields that you passed into the subscr…            

            
                in                     Updating a subscriber via API?
                Comment by Ben
                August 2018
            
        

    

    
                
            
                Hi,

When an email address is 'Bounced', the email does not exist (anymore) and is invalid, so it will globally suppressed. You can’t re-add an email address that was marked as ‘Bounced’ in the list or any other list/brand. Unless you dele…            
            
                in                     Adding a previous bounced email back shows email is invalid
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Yes you’d need to remove the bounced email, then re-add.
            
            
                in                     Changing the email address of a bounced subscriber
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

Yes there should be a campaign_report_rows column in the apps table.

Your MySQL database…            
            
                in                     Database not updated when updating
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi Ian,

There are no known issues with Autoresponders.

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more).

…            
            
                in                     An autoresponder email isn't being sent out
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

I visited your Sendy installation URL and it's asking you to use a new database for Sendy instead.

Create a new database, then import your old database .sql into it. Then set Sendy's 
                in                     Moving from shared hosting to VPS - can't access Sendy
                Comment by Ben
                August 2018
            

        

    

    
                
            
                Hi,

If you want to use separate Amazon SES accounts for each 'Brand’, you can use Amazon SES 'SMTP' credentials for each brand instea…            
            
                in                     Multiple SES Accounts with same Sendy installation
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

For users who replied to you, add them to a new list. Then when you send another campaign, you can ‘Exclude’ that list from the campaign.

Thanks.

Best regards,

Ben
            
            
                in                     Exclude emails who responded
                Comment by Ben
                August 2018
            
        
    
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