Ben

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Hi,

Yes you'll get an Already subscribed message, however any custom fields that you passed into the subscr…
in Updating a subscriber via API? Comment by Ben August 2018

    
                
            
                Hi,

When an email address is 'Bounced', the email does not exist (anymore) and is invalid, so it will globally suppressed. You can’t re-add an email address that was marked as ‘Bounced’ in the list or any other list/brand. Unless you dele…            
            
                in                     Adding a previous bounced email back shows email is invalid
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Yes you’d need to remove the bounced email, then re-add.
            
            
                in                     Changing the email address of a bounced subscriber
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

Yes there should be a campaign_report_rows column in the apps table.

Your MySQL database…            
            
                in                     Database not updated when updating
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi Ian,

There are no known issues with Autoresponders.

Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more).

…            
            
                in                     An autoresponder email isn't being sent out
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

I visited your Sendy installation URL and it's asking you to use a new database for Sendy instead.

Create a new database, then import your old database .sql into it. Then set Sendy's 
                in                     Moving from shared hosting to VPS - can't access Sendy
                Comment by Ben
                August 2018
            

        

    

    
                
            
                Hi,

If you want to use separate Amazon SES accounts for each 'Brand’, you can use Amazon SES 'SMTP' credentials for each brand instea…            
            
                in                     Multiple SES Accounts with same Sendy installation
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

For users who replied to you, add them to a new list. Then when you send another campaign, you can ‘Exclude’ that list from the campaign.

Thanks.

Best regards,

Ben
            
            
                in                     Exclude emails who responded
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

If your cron job is working, it will remove the cron job setup instructions, then you will be able to schedule emails.

If the cron job instructions does not go away, then your cron job is not working, then you will not be able…            
            
                in                     Cron setup is not detected
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,


(Quote)


Yes you're correct. If they are several years old, I don't think the recipients will re-open these emails (which will result in broken images).

Thanks.

Best regards,

Ben
            
            
                in                     Cleaning out the Uploads directory?
                Comment by Ben
                August 2018
            
        
    
    
                
            
                
(Quote)


If the ‘http’ version still works, it won’t affect your current setup. Otherwise reconnect Sendy.

Best regards,

Ben
            
            
                in                     Moving domain to HTTPS
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

You can edit the list settings and set a ‘Thank you email’ instead. 'Thank you email' sends instantly.

To access list settings:

Go to 'View all lists' on the left sidebar
Click the pencil icon on the list…            
            
                in                     Welcome email after signup without using Autoresponder?
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Glad to hear you've figured out the issue. Tips for checking the firewall is written in the troubleshooting guide:

Screenshot:


                in                     Bounce and complaints via Amazon SES not working
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

Visit Amazon SNS console > Subscriptions page
See if your ‘Subscription ARN' says 'pending confirmation'

            
                in                     Bounce and complaints via Amazon SES not working
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

Delete all 700 email addresses from the list (after exporting them)
Then use this script to import your CSV → 
                in                     Re-send confirmation email?
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,


(Quote)


There are no options to do that. The only way is to remove the subscribers, then re-add them via the ’subscribe' API (https://sendy.co/api) in which the double opt-in confi…            
            
                in                     Re-send confirmation email?
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

You’ve misunderstood what ‘Brands’ are.

Your “Free” and “Paid” members should all fall under the same “Brand” as they are all under the same product.

You should create a list called “Free” and another list called “Paid…            
            
                in                     Attach Users to Brand ID - Subscribe /unsubscribe to Brand Ids
                Comment by Ben
                August 2018
            
        
    
    
                
            
                Hi,

Just change the APP_PATH in /includes/config.php to the https version of your Sendy URL.

'https://mydoma…            

            
                in                     SSL certificate for Sendy
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,


(Quote)


Sending is done in the background. You can shutdown your computer.

Thanks.

Best regards,

Ben
            
            
                in                     Question re: cron jobs and sending in the background
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

This may have to do with mod_security false triggering. Please see → 
                in                     Getting error when trying to save
                Comment by Ben
                July 2018
            
        
    
    
                
            
                The issue is that you turned on the 'GDPR safe switch' in your brand settings:

Screenshot:


If you enabled the 'GDPR safe switch', you can only send emails to subscribers tagged …            
            
                in                     0 recipients when selecting lists to send campaign
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

If you use the "Send annually" Autoresponders, it will trigger 1 year after the date stored in the date based custom field.

Thanks.

Best regards,

Ben
            
            
                in                     Birthday email
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Amazon charges your card every month for any usage of AWS (Amazon SES).

Your billing console → https://console.aws.amazon.com/billing/home

More info on AWS b…            
            
                in                     When will I be billed?
                Comment by Ben
                July 2018
            
        
    
    
                
            
                The confirmation link does not expire.

You’d need to manually delete the unconfirmed subscriber.
            
            
                in                     Can double opt-in confirmation links expire?
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

There are no options to slow the sending speed to lesser than 1 per second.

You’d need to modify the code in scheduled.php script to make it do that. See → <…            
            
                in                     Can the sending speed be set to less than 1 per second?
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

When you edit a brand’s settings, you can modify the brand’s SMTP credentials.

To edit brand settings, click the 'pencil' icon button on the brand item to edit the brand settings:

Screenshot:

                in                     How to configure SMTP?
                Comment by Ben
                July 2018
            
        
    
    
                
            
                Hi,

Autoresponders triggers relative to the date the subscriber joined the list. This date will never change. So if he re-subscribes again, depending on ‘when' he re-subscribes, if his join date misses the timing the autoresponder email(s…            
            
                in                     Will "resubscribers" receive remaining drip emails?
                Comment by Ben
                July 2018
            
        
    
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