Comments

• Hi,

  Sendy provides you with a subscribe form HTML code you can embed anywhere on your website.

  1. Go to 'View all lists' on the left sidebar
  2. Select your desired list
  3. Click 'Subscribe form' at the top right to g…

  in Squarespace email capture and Autoresponders Comment by Ben October 2017

• Hi,

  Please ensure you’ve changed the APP_PATH in your Sendy’s /includes/config.php to the new Sendy installation URL.

  Best regards,
  Ben

  in Transferring domains license for Sendy Comment by Ben October 2017

• Hi,

  Think of ‘segments’ as ‘filtering’ your list. For example you have a list called ‘Customers’. In this list you have custom field data like ‘Country’, ‘Gender’ etc. So if you want to sift out ‘Female’s customers, then you can create a …

  in What are segments? Comment by Ben October 2017

• Hi,

  (Quote)

  The link you pasted above is a ‘Trackable link’. Sendy converts all links in the email you send so that ‘clicks’ can be tracked. Right now the link is not working properly because of an issue with different PHP versions bet…

  in Opens and clicks tracking and bounce handling Comment by Ben October 2017

• Hi,

  You can use the segmentation feature to export subscribers who have not been active since a certain date, then export the CSV and use it to ‘mass unsubscribe' from the list.

  Thanks.

  Best regards,
  Ben

  in How would you clean up your lists? Comment by Ben October 2017

• Hi,

  As per your compatibility checklist, your server does not have gettext extension installed on your server. Please install
  

  in Blank page except the header Comment by Ben October 2017

• The cron job for autoresponders is similar, please see below:

  */1 * * * * curl -L -s http://your_sendy_installation_url/autoresponders.php > /dev/null 2>&1
  

  Than…

  in Unsubscribe link produced email address is invalid Comment by Ben October 2017

• Hi,

  Hope you have seen this thread → https://sendy.co/forum/discussion/10500/email-address-is-invalid-on-unsubscribe#Item_6

  in Unsubscribe link produced email address is invalid Comment by Ben October 2017

• Hi,

  (Quote)

  You would need to add 'Custom fields' to your list for anything you want to segment (like age, gender, etc).

  When doing segmentation, you can segment by custom fields.

  Thanks.

  Best regards,
  Ben…

  in Uses for list segmentation in Sendy Comment by Ben October 2017

• Hi,

  Usage of list segmentation is very broad and subjective, it really depends on what kind of products you are selling. You can use it to segment people by country, age, gender etc, just to list some. For more, you can find articles on g…

  in Uses for list segmentation in Sendy Comment by Ben October 2017

• Hi,

  (Quote)

  Visit your list settings and change the 'Unsubscribe settings' to 'Only this list' (by default it's set to 'All lists' which is email marketing's best practice).

  Screenshot:
  

  in How to unsubscribe user from only one list? Comment by Ben October 2017

• Hi,

  Sendy uses curl_multi_* family of functions to send ‘non blocking’ bulk emails according to your Amazon SES send rate.

  For example if your Amazon SES send ra…

  in Multithreading Comment by Ben October 2017

• That's correct. I just checked your phpinfo and don't see openssl installed on your server.

  Please install …

  in 'Email address is invalid' on unsubscribe? Comment by Ben September 2017

• Hi,

  There may be an issue with your server’s openssl library causing a problem decrypting the openssl encrypted email address.

  Please see the following:

  • It's either your server does not have openssl library installed<…

  in 'Email address is invalid' on unsubscribe? Comment by Ben September 2017

• Hi,

  If you meant you want to segment a list into ‘paid’ and ‘not paying’ segments, you can do so with lists segmentation in Sendy. You can segment by custom fields.

  Thanks.

  Best regards,
  Ben

  in Zapier Triggers - Should only post when custom list is involved Comment by Ben September 2017

• Hi,

  (Quote)

  Yes you can install the latest version no matter which version you are currently on.

  Thanks.

  Best regards,
  Ben

  in Can I skip version numbers when I upgrade? Comment by Ben September 2017

• Hi,

  (Quote)

  If you need to see the cron job setup instructions again, visit http://your_sendy_installation_url/reset-cron.php to reset cron job statuses in …

  in How to see cron job instructions again? Comment by Ben September 2017

• Hi,

  Sendy does not add these CSS into the WYSIWYG editor. One of your browser extension is likely inserting code into the editor when you were composing your email.

  1. Disable all extensions in your browser as one of your browse…

  in Weird CSS appears in WYSIWYG editor Comment by Ben September 2017

• Hi,

  Amazon will respond to your request in one business day.

   
  http://docs.…

  in How long does Amazon take to approve SES sending limit increase request? Comment by Ben September 2017

• Hi,

  (Quote)

  Use the ‘Search all lists’ function to search for an email address and find out when list(s) they exists in.

  Click 'View all lists' on the left sidebar to view your lists, then use the ‘Search all lists’ function:

  in How to find out if an email address exist in more than one list? Comment by Ben September 2017

• Hi Erik,

  I am very glad to hear Sendy is of great value to you, thank you for your support!

  Best regards,
  Ben

  in Does Sendy flag complaints for double opt-in confirmation emails? Comment by Ben September 2017

• Hi,

  Please see below change log starting from version 3.0:

  Screenshot:
  

  Any subscribers who are marked as spam or bounced will not be re-activated again when they attempt…

  in Does Sendy flag complaints for double opt-in confirmation emails? Comment by Ben September 2017

• Hi,

  (Quote)

  No it will not.

  Best regards,
  Ben

  in Question regarding migration of Sendy Comment by Ben September 2017

• Hi,

  (Quote)

  Click the 'pencil icon' to edit brand settings:

  Example screenshot:
  

  Thanks.

  Best regards,
  Ben

  in How to edit brand settings? Comment by Ben September 2017

• Hi,

  (Quote)

  Do you mean the subscriber is ‘Unsubscribed’ or ‘Deleted’ from List 2? There’s a huge difference.

  Subscribers will ‘never’ be ‘deleted’ from a list, unless you manually delete it from a list, or use the ‘Delete’ API…

  in Users unsubscribed from all lists? Comment by Ben September 2017

• Hi,

  Visit http://your_sendy_installation_url/reset-cron to reset cron job statuses in your database, then you'll see the cron job setup instructions again.

  Thank…

  in How do I see cron job instructions again? Comment by Ben September 2017

• Hi,

  You can use the [Name,fallback=] personalisation tag.

  For example:

   http://yourwebsite.com/?…            

  in Can I use the name of the recipient in a link? Comment by Ben September 2017

• Hi,

  If you update to the latest version of Sendy, you'll be able to disable lists and subscribers access:

  Screenshot:
  
  Uncheck the 'Client can access lists and subscribers'…

  in Can we disable the 'Export all Subscribers' option? Comment by Ben September 2017

• Hi,

  Yes it’s possible to do that if you use Amazon SES ‘SMTP’ credentials in the brand settings.

  Thanks.

  Best regards,
  Ben

  in Regarding multiple SES credential use Comment by Ben September 2017

• Hi,

  (Quote)

  Yes. You can POST to the 'subscribe' API multiple times using a 'loop' in your script.

  Best rega…

  in Subscribing multiple users using the API Comment by Ben September 2017
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