Ben

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Hi Milenko,
(Quote)
I've just recorded a video to show you how → http://d.pr/v/1iwIr

Thanks.

Best regards,
Ben

in Can't upload image in editor Comment by Ben January 2015
Hi,
1. Move Sendy's files to the new server
2. Move your MySQL database as well (export your current Sendy MySQL database as .sql file and import it into your ne…
in How to migrate Sendy to another server? Comment by Ben January 2015
Hi,

Send the campaign to a list with only your email address inside as a test. If the unsubscribe link successfully redirects you to your custom unsubscribe URL, it will work for any campaigns you send in future.

Thanks.

B…

in Testing custom unsubscribe confirmation URL Comment by Ben January 2015
In Sendy's .htaccess file:
1. Delete the line Options +FollowSymlinks +MultiViews.
2. And change Re…
in Opens and clicks are not being tracked Comment by Ben January 2015

    
                
            
                That's strange and something I have never seen before.

What hosting server are you on? Did you setup the LAMP stack yourself or is it a shared or VPS server?

Also, what's in the contents of your Sendy .htaccess file on your server…            
            
                in                     Opens and clicks are not being tracked
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

Did you also send the campaign to yourself? If so, when you open the email, does it register as 'opened' in the report? If you click a link, does it register as a 'click' in the report?

Best regards,

Ben
            
            
                in                     Opens and clicks are not being tracked
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

There's no issues with Sendy sending emails via SMTP. Try sending with another SMTP settings from, example, Gmail and see if it sends through. If it doesn't, your host might have blocked you from sending emails via third party SMTP in…            
            
                in                     Mandrill lost connection
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

That's strange though. Can you check if there are unintentional spaces around your license key in your database:

Login to your MySQL database via phpmyadmin
Go to the 
                in                     Outgoing connections blocked
                Comment by Ben
                January 2015
            

        

    

    
                
            
                Hi,

Please contact your hosting support to turn off mod_security on your server to resolve this issue.

Best regards,

Ben
            
            
                in                     403 Forbidden error
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Check that the value of your APP_PATH in /includes/config.php has no spaces around it.
            
            
                in                     Spaces in unsubscribe URL
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

Sendy is not supported on Nginx. It's only supported on Apache as described in the FAQ on Sendy's website http://sendy.co/#faqs-buy.

Or try using this Nginx configuration …            
            
                in                     Can't install Sendy on Ubuntu 14.04 + Nginx + MariaDB (all logs attached)
                Comment by Ben
                January 2015
            
        
    
    
                
            
                Hi,

IAM credentials don't expire though as far as I understand. Anyway, glad you resolved your issue.

Thanks.

Best regards,

Ben
            
            
                in                     Unable to get your SES quota from Amazon
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

Try sending a test email in your Amazon SES console (not in Sendy) and see if you get any error message from Amazon.



Best regards,

Ben
            
            
                in                     Unable to get your SES quota from Amazon
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

You probably forgot to setup the autoresponders.php cron job on your new server.

Best regards,

Ben
            
            
                in                     Autoresponder on signup form problem
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

Check with your host if mod_security is turned 'on' on your server. If so, please turn it off.

Best regards,

Ben
            
            
                in                     Getting 'Not Acceptable' error when deleting subscribers
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

There are only 2 types of bounces 'hard' and 'soft' bounces. If an email is flagged as 'Bounced' in your list, it is a hard bounce. A hard bounce means the email does not exist or no longer exist.


(Quote)


You can do a searc…            
            
                in                     Review bounces?
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Your domain 'solutionmail.org' has a "www" redirect.

Try setting the APP_PATH in /includes/config.php to 'http://ww…            

            
                in                     Can't get passed login screen
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

Make sure your session.save_path directory's permission is set to 0777. Make sure it's writable so that session variables can be saved, then you can login successful…            
            
                in                     Can't get passed login screen
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

Your domain 'gamedevelopers.ie' has a 'WWW' redirect to 'www.gamedevelopers.ie'.

Change your APP_PATH in /includes/config.php to '
                in                     Problem logging into Sendy
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

There is no need to set the 'Delivery Notifications', you can just leave it blank.

Thanks.

Best regards,

Ben
            
            
                in                     Delivery Notifications SNS Topic?
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

There's no problem in verifying both 'email' and the whole 'domain'. But it's unnecessary.

If you already verified the whole domain, there is no need to verify each individual emails belonging to that domain.

Thanks.
            

                in                     Setup question - verify email vs. domains
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,


(Quote)


That is correct. You only need to create 1 set of bounces/complaints SNS topics/subscriptions.

For every domain or email you verify in your Amazon SES console, set the 'Notifications' to the same bounces/complaints …            
            
                in                     SNS bounce/complaints separate for each domain or all together?
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi @ronan,

Your Amazon EC2 server was setup in 'N. Virginia' region, but you're using Amazon SES in 'Ireland' region. The distances between your EC2 server and SES serv…            
            
                in                     What hosting server do you use with Sendy?
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

Please see → http://sendy.co/troubleshooting#blank-page

Thanks.

Best regards,

Ben
            
            
                in                     Blank page
                Comment by Ben
                December 2014
            
        
    
    
                
            
                Hi,

Emails marked as 'bounced' in Sendy are 'Hard bounces'. This means they permanently do not exist and is invalid. So when you add an email into a list, if the same email was marked as bounced on any other list on any brand, it will not…            
            
                in                     Not able to add a previously bounced email into a list
                Comment by Ben
                November 2014
            
        
    
    
                
            
                Hi,

You must have manually ran the script http://your_send_installation_url/scheduled.php in your browser (shouldn't do that). The 'scheduled.php' script should …            
            
                in                     Where can I find the Resume button for a campaign?
                Comment by Ben
                December 2014
            
        
    
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