Ben

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Hi,
(Quote)
If an email is marked as 'Unsubscribed' in Sendy, that email will not be imported again if you attempt to do so. If the email is not present in the list you're importing your CSV into because it was previously 'deleted', th…

in Unsubscribe forever? Comment by Ben July 2014
Hi,

By default, when users unsubscribes, they will be unsubscribed from ALL lists. Unless you change that in list settings.

Thanks.

Best regards,
Ben

in Unsubscribe forever? Comment by Ben July 2014
Hi,

Please see → http://sendy.co/troubleshooting#404-error

Bluehost certainly has mod_rewrite enabled.

Thanks.

Best regards,
Ben

in mod_rewrite is enabled, still getting 404 error Comment by Ben July 2014
Hi,

'Sent Last 24 hrs' is from Amazon and takes a few hours to update to the actual number.

Thanks.

Best regards,
Ben

in 'Sent Last 24 hrs' number does not add up Comment by Ben July 2014
Hi,

You can request Amazon for 'Extended Access' to increase your daily quota to a number you need ? http://aws.amazon.com/ses/extendedaccessrequest

Than…

in How to increase Amazon SES daily limit? Comment by Ben July 2014
Please open your/includes/config.php file and remove any white space (eg. spaces, tabs etc etc) before the first line and after the last line of code.

in I cannot save the campaign, it shows white screen Comment by Ben July 2014
Hi,

Can you check your PHP error_log to see what is the error?

Best regards,
Ben

in I cannot save the campaign, it shows white screen Comment by Ben July 2014
Hi,

There's no options to do that in Sendy at this time, but you can do the following:
1. But you can login to your database via phpmyadmin.
2. Go to lists in Copy custom fields from one list to another Comment by Ben July 2014


    
                
            
                Hi,

You can create 'Brands' in Sendy, then send your client their login email and password. They'll login and will be able to see and manage only their lists and campaigns.

Thanks.

Best regards,

Ben
            
            
                in                     Emails not sending
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

Please request for 'Production access' and try sending again? http://aws.amazon.com/ses/fullaccessrequest/

Thanks.

Best regards,

Ben
            
            
                in                     Emails not sending
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

You can create a 'Drip Campaign' Autoresponder.

Go to 'View all lists' on the left sidebar
Select your desired list
Click 'Autoresponders' at the top right
Autoresponders
            

                in                     How do I set up an autoresponder?
                Comment by Ben
                July 2014
            
        
    
    
                
            
                Hi,

Can you try deleting and saving on another browser, I suspect one of your browser extensions is causing this issue.

Best regards,

Ben
            
            
                in                     One autoresponder sending 2 e-mails (and both are different)?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

There's no such known issues though, this sounds really weird. Can you check if you've set a 'Thank you' email in your list settings?

Thanks.

Best regards,

Ben
            
            
                in                     One autoresponder sending 2 e-mails (and both are different)?
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Delete the list, then create a new list. Then re-import your CSV into the new list.

Thanks.

Best regards,

Ben
            
            
                in                     Clear deleted list bulk
                Comment by Ben
                June 2014
            
        
    
    
                
            
                You're welcome! I've just added this to the troubleshooting page hopefully it'll help others in future having the same problem http://sendy.co/troubleshooting#blank-page
…            
            
                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

I found the issue, the problem was caused by empty line/space at the bottom of the last line of code in /includes/config.php:


            

                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Please send me your FTP credentials so I can take a look.
            
            
                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Can you please check your PHP error_log to find the error relating to this?

Also, this may help http://sendy.co/troubleshooting#blank-page

Thanks.…            
            
                in                     Blank page - can't install
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

This could be the issue:

PHP Fatal error: Call to undefined function get_app_data() in /home/liv3volc/public_html/luisescoffie.com/EmailMarketing/subscribers.php on…            

            
                in                     Opening a list results in blank page
                Comment by Ben
                June 2014
            
        

    

    
                
            
                Hi,

Please check your PHP error_log to find related errors for that.

Thanks.

Best regards,

Ben
            
            
                in                     Opening a list results in blank page
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

There is also the .mo file, don't forget to upload it and replace the old one.

Best regards,

Ben
            
            
                in                     Sendy still using old translation po file instead of modified one
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Please see → http://sendy.co/troubleshooting#trouble-importing-huge-csv

Thanks.

Best regards,

Ben
            
            
                in                     Getting 500 internal server error when importing CSV data
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

Use the <unsubscribe>Unsubscribe here</unsubscribe> tag instead so you will get 'Unsubscribe here' with a link wrapped inside. You can change the word 'U…            
            
                in                     Unsubscribe tag creates long URL
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

To workaround this, send the campaign to your list of internal recipients first. Once everyone is happy, duplicate the campaign and send it to the actual list(s) (without including the internal recipients).

Thanks.

Bes…            
            
                in                     Select recipients to ignore in analytics
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi Lester,

Drip Campaign autoresponders is designed for new users signing up to your list (via Sendy's subscribe form or the API), then they'll get a series of automated emails via the Drip Campaign autoresponders. If you want to send exi…            
            
                in                     How to automatically send a series of emails when a user subscribes
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

You're running Sendy on Nginx server. Try this configuration file for Nginx https://gist.github.com/refringe/6545132

Thanks.

Best regards,

Ben…            
            
                in                     Sendy on Nginx
                Comment by Ben
                June 2014
            
        
    
    
                
            
                When you create or edit a brand, you're able to set the login email and password on the right side of the page, see screenshot below:


            
            
                in                     How do I set login email and password for a brand user
                Comment by Ben
                June 2014
            
        
    
    
                
            
                Hi,

It should be [Email] instead of [email] (it's case sensitive).

It should be 
            

                in                     The unsubscribe link and the email tags does not work
                Comment by Ben
                June 2014
            

        

    

    
                
            
                Hi,

Are you using a third party library? You'll need to contact the third party developer regarding this issue.

You can test if the API on your Sendy installation is working by using Sendy's official example scripts at 
                in                     Subscribe API - empty response
                Comment by Ben
                June 2014
            
        
    
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