Ben

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(Quote)
It means, export your MySQL database from your old installation via phpmyadmin, then import the .sql file into your new database on your new server via phpmyadmin as …

in Transfer Sendy installation to new website URL Comment by Ben June 2014
Hi,

Please see my comments in this thread → https://sendy.co/forum/discussion/1145/does-change-of-domain-affect-install#Item_4…

in Transfer Sendy installation to new website URL Comment by Ben May 2014
Hi Guillaume,
(Quote)
That's correct.

Thanks.

Best regards,
Ben

in How does open tracking work? Comment by Ben June 2014
Hi,

Sendy embeds a 1x1pixel image at the bottom of every newsletter for 'opens' tracking.

Thanks.

Best regards,
Ben

in How does open tracking work? Comment by Ben June 2014
Hi,

Do you mean your SNS subscriptions are in 'PendingConfirmation' mode? If so, please see http://sendy.co/troubleshooting#sns-pendingconfirmation and <…

in Bounces and complaints not getting the message from Amazon SNS Comment by Ben June 2014
Test emails won't have links encrypted, there's no need to. Only when the campaign is sent out for real, the links are converted (and encrypted) to be tracked for the report.

in Unsubscribe link security Comment by Ben May 2014
Hi,

Please see → https://sendy.co/forum/discussion/1344/encrypt-subscriber-emails-in-unsubscribe-url/p1

Thanks.
in Unsubscribe link security Comment by Ben May 2014
Hi,

Please check that your cron job for Autoresponders is setup correctly to execute the autoresponders.php script every 1 minute as per Sendy's cron job setup instructions.

Thanks.

Best regards,
Ben

in Drip campaign not sending Comment by Ben May 2014
@spham Amazon SES is not a 'hosting server', it's the email sending service Sendy uses to send bulk emails. This thread is about what hosting server users are using to host Sen…

in What hosting server do you use with Sendy? Comment by Ben May 2014
Hi,

Go to the list, then click the user's name or email in the list. A modal window will pop up showing you the activity history.

Best regards,
Ben

in How do I see campaign activity for a selected user? Comment by Ben May 2014
Hi,

Thanks for your feedback.

406 is an unusual error, please contact your hosting support on why you are getting this error as this is something to do with your server configuration.

Thanks.

Best regards,
Be…

in saving-campaign.php getting Error 406 Comment by Ben May 2014
Hi,

Please see → http://sendy.co/troubleshooting#login-page-reloads-without-error-message

Best regards,
Ben

in Login loop Comment by Ben May 2014
Hi,
(Quote)
Yes that's correct.

Thanks.

Best regards,
Ben

in Domain throttling Comment by Ben May 2014
Hi,
(Quote)
Amazon SES is the one sending your emails. They are also taking care of all these as they are the email sending service.

Thanks.

Best regards,
Ben

in Domain throttling Comment by Ben May 2014
Hi,

It's not any issue with Sendy's .htaccess file, please don't edit the .htaccess file.

Please see → http://sendy.co/troubleshooting#cannot-conn…

in Can't connect to database Comment by Ben May 2014
Hi,

Press the 'Delete' button:

Thanks.

Best regards,
Ben

in Manually remove email address? Comment by Ben May 2014
You need to scroll down the list.

in Amazon Policy popup changed? Comment by Ben May 2014
Choose Amazon SES Full Access as written in the Get Started Guide http://sendy.co/get-started

in Amazon Policy popup changed? Comment by Ben May 2014
(Quote)
If images are not displayed, data cannot be collected. This is the same for any email marketing platforms out there.
…

in Gmail displaying images error when no images are present Comment by Ben May 2014
Hi,

Every email contains an invisible 1 x 1 pixel tracking image at the bottom of the email. This is the tracking image responsible for tabulating your campaign report showing you all the data like number of opens, opened from which count…

in Gmail displaying images error when no images are present Comment by Ben May 2014
Hi,
1. Login to your database via phpmyadmin
2. Click login table
3. Check that the column se…
in Amazon SES Region List Empy Comment by Ben May 2014


    
                
            
                Hi,

Here's how to get your campaign's web version link from the campaign report → http://d.pr/v/Chqx

Thanks.

Best regards,

Ben
            
            
                in                     Online version of emails for sharing
                Comment by Ben
                May 2014
            
        
    
    
                
            
                You're using Sendy on Ubuntu. Please see ? http://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-working
            
            
                in                     Blank page when clicking the Unsubscribe link or the Open in Browser
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Did you use Sendy's official unsubscribe tags in your email HTML code? If you did, the unsubscribe links won't show up as a link in the campaign report.

Best regards,

Ben
            
            
                in                     Hide [unsubscribe] link clicks in the activity link report
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Try verifying DKIM for your verified email/domain:

Easy DKIM: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/easy-dkim.html…            
            
                in                     Email sent to spam folder in Gmail if unsubscribe link is added
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,


(Quote)


This is correct behaviour. 'Email feedback forwarding' is deliberately disabled so that won't get emails for every single bounce/complaint notification sent by Amazon. Bounces and complaints are already flagged in Sendy whe…            
            
                in                     SNS Subscription Endpoint - https or http?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                You can use 'HTTPS' for your SNS endpoints. But if you use 'HTTP', it's fine as well.

If you get the 'bounces and complaints not setup' warning when you send a campaign, see 
                in                     SNS Subscription Endpoint - https or http?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

You did not set the APP_PATH of your /includes/config.php.

Please follow the Get Started Guide very closely so that you do not have any issues http://sendy.co/get-started
            

                in                     Installation page not loaded
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi,

Please see https://sendy.co/forum/discussion/293/personalized-tags-did-not-work-in-thank-you-email/p1

Than…            
            
                in                     Treat thankyou emails like campaign emails?
                Comment by Ben
                May 2014
            
        
    
    
                
            
                Hi Jim,

Please check that you've set your 'Amazon SES region' in Sendy's settings to the region you are using Amazon SES for.

Thanks.

Best regards,

Ben
            
            
                in                     Lost my data migrating dbs - am now back to sandbox mode
                Comment by Ben
                May 2014
            
        
    
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