Ben

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Hi,
(Quote)
This is correct behaviour. 'Email feedback forwarding' is deliberately disabled so that won't get emails for every single bounce/complaint notification sent by Amazon. Bounces and complaints are already flagged in Sendy whe…

in SNS Subscription Endpoint - https or http? Comment by Ben May 2014
You can use 'HTTPS' for your SNS endpoints. But if you use 'HTTP', it's fine as well.

If you get the 'bounces and complaints not setup' warning when you send a campaign, see in SNS Subscription Endpoint - https or http? Comment by Ben May 2014
Hi,

You did not set the APP_PATH of your /includes/config.php.

Please follow the Get Started Guide very closely so that you do not have any issues http://sendy.co/get-started
in Installation page not loaded Comment by Ben May 2014
Hi,

Please see https://sendy.co/forum/discussion/293/personalized-tags-did-not-work-in-thank-you-email/p1

Than…

in Treat thankyou emails like campaign emails? Comment by Ben May 2014
Hi Jim,

Please check that you've set your 'Amazon SES region' in Sendy's settings to the region you are using Amazon SES for.

Thanks.

Best regards,
Ben

in Lost my data migrating dbs - am now back to sandbox mode Comment by Ben May 2014
(Quote)
The cron job instructions will show at the appropriate places. For example, the cron job instructions for sending/scheduling emails can be found at the 'Define recipients' page.

in Hosting only allows Cron jobs to a maximum of once every 2 hours Comment by Ben May 2014
Hi,

If your host restricts you from setting up cron jobs that runs every 1 minute and every 5 minutes, there are 3 options:
1. Use an external cron job service - in Hosting only allows Cron jobs to a maximum of once every 2 hours Comment by Ben May 2014
Hi,
(Quote)
Yes of course.

Thanks.

Best regards,
Ben

in Sending from different email addresses Comment by Ben May 2014
Hi,

You can change this in your list's settings:

(Quote)
This is industry's best practice though. A user who unsubscribed from one list probably didn't want to receive anymore em…

in Unsubscribe removes from all lists Comment by Ben May 2014
Hi,

I've recorded a short screencast to show you where to regenerate a password for the brand ? http://d.pr/v/qnZu

Basically:
1. Login to Sendy
2. Click the 'pencil' …
in Changing/Removing the Client Login Details for a Brand Comment by Ben May 2014
Hi,

If bounces handling was not setup correctly, you will get a 'Bounces & complaints not setup' warning message when you attempt to send a campaign. If you ignore the warning and click 'Sendy anyway', bounces and/or complaints will n…

in Bounce not being registered in the campaign report Comment by Ben May 2014
Hi,

I've just changed your licensed domain to your-email-marketing.co.uk.

If you need to change your licensed domain in future, please send your request at http://sendy.co/#forms…

in Change of domain Comment by Ben May 2014
Remove your AWS credentials in Sendy's settings.

in Unverified 'From email' when sending via SMTP Comment by Ben May 2014
Hi,

Adjustment of sending rate is only available if you are sending emails via Amazon SES.

Thanks.

Best regards,
Ben

in How to adjust sending rate? Comment by Ben May 2014
It's written in the FAQ on http://sendy.co

in Can I send emails whose domain is not a licensed domain? Comment by Ben May 2014
Hi,

Sendy's licensed domain is just where you install Sendy on, that's all. You can send from any email addresses you like on a single Sendy installation.

If you meant, you want to install Sendy on each of these domains - florida.…

in Can I send emails whose domain is not a licensed domain? Comment by Ben May 2014
Hi,

No you won't lose any stats in the report.

Thanks.

Best regards,
Ben

in What happens if I change the Amazon credentials? Comment by Ben April 2014
Hi,

You can already do that in Sendy.

Thanks.

Best regards,
Ben

in Custom Fields in Subject Line Comment by Ben April 2014
Hi,

You should never delete emails that are marked 'bounced'. When an email is marked as 'bounced', if you import the same email in future, it will not be imported no matter which list or brand you're importing into. Also, future campaign…

in Auto delete bounce e-mail? Comment by Ben April 2014
Hi Max,

Here is the CURL version of the 'Subscribe via AJAX' example script → http://d.pr/aJP4

Hope this helps!

Best regards,
Ben

in AJAX Subscription Script with CURL Comment by Ben April 2014
Hi,

You can create a Custom Field in your list and call it something like 'Form Type'.

Then build your own subscription form using Sendy's API. When users sign up, pass in the name …

in Tracking new subscribes per form Comment by Ben April 2014
Hi,

Use the 'Forgot password' function on the login page to reset your password.

If you don't receive the password reset email, see this http://sendy.co/trou…

in Where can I find my password? Comment by Ben April 2014
Hi,

There's no way to do this in Sendy. But you can edit Sendy's code. Comment out or delete line 870 in s…
in Can I disable the campaign sent confirmation email? Comment by Ben April 2014


    
                
            
                Hi,

The email will be marked as bounced in Sendy. Future campaigns you send will never be sent to it.

Thanks.

Best regards,

Ben
            
            
                in                     How are bounces handled (wrong address/full inbox) ?
                Comment by Ben
                April 2014
            
        
    
    
                
            
                I checked your server compatibility and saw that the very important extension, curl is no…            
            
                in                     Installation page blank with only header showing up
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi,

What is your Sendy installation URL?

Best regards,

Ben
            
            
                in                     Installation page blank with only header showing up
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi,

Duplicate the campaign so you get a Draft
Then delete the sending campaign
Thanks.

Best regards,

Ben
            
            
                in                     Cancelling a campaign
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi,

Thanks for using Sendy.


(Quote)


Emails that are bounced are only flagged as bounced and does not include other information. These flagged 'bounced' emails are 'Permanent bounces' which means they do not exist or are invalid…            
            
                in                     Delivery status notifications in bounce notifications
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Yes it will resume.
            
            
                in                     If I restart my server when a campaign is being sent, will the campaign resume sending?
                Comment by Ben
                April 2014
            
        
    
    
                
            
                Hi,

Go to http://digimail.mydigitera.com/reset-cron.php to reset cron job statuses in your database, then you'll see the cron job setup instructions again.


            
                in                     How do I see cron job setup instructions again?
                Comment by Ben
                April 2014
            
        
    
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