Comments

• Hi,

  In the hosting admin for sendy.domain1.com, see if you can create an 'Alias' for newsletter.brand.com

  in Custom domain not mapping to main Sendy installation page Comment by Ben March 2020

• Hi,

  One of your browser extension may be inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to do…

  in Odd code showing in editor Comment by Ben February 2020

• Hi,

  I visited your Sendy installation and see that the login page is loading fine. So I guess you've figured out the APP_PATH was probably set incorrectly.

  

  Best regards,
  

  in Install & login pages are un-styled Comment by Ben February 2020

• Hi,

  I sent a test campaign just to check the tracking script to see if it is returning any errors.

  The problem is that the geolocation IPs database GeoLite2-Country.mmd…

  in Click are not tracked Comment by Ben February 2020

• Hi,

  Please send me the following details so I can take a look:

  • Sendy installation URL, email and password
  • FTP or SFTP credentials

  Best regards,
  Ben

  in Click are not tracked Comment by Ben February 2020

• Hi,

  Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

  You can download Sendy from https://sendy.co/get-updated…

  in Click are not tracked Comment by Ben February 2020

• Hi,

  (Quote)

  When you send future emails to the same list, it will automatically skip 'Bounced', 'Marked as spam' and 'Unsubscribed' emails. You don't have to do anything.

  Thanks.

  Best regards,
  Ben

  in Regarding email workflow Comment by Ben February 2020

• Hi,

  Click on the 'Custom domain' tab in the brand's settings:

  

  Best regards,
  Ben

  in Where to setup 'Custom domains'? Comment by Ben February 2020

• Hi,

  (Quote)

  Paste the IAM credentials in your Sendy's main settings ? https://fashionmbox.com/mboxses/settings (under 'Amazon Web Services Credentials')

  in How to re-enter Amazon credentials Comment by Ben February 2020

• Hi,

  Invisible reCAPTCHA, also known as 'reCAPTCHA v3' sounds good in theory but will result in lots of false positives that will reject legitimate sign ups as it uses an automatic scoring system. That is why Sendy uses reCAPTCHA v2 as it …

  in How to integrate invisible captcha with Sendy Comment by Ben February 2020

• Hi,

  When you create or edit a campaign, look to the bottom, there are options to turn off 'opens' and 'clicks' tracking:

  Screenshot:
  

  Thanks.

  Best regards,
  Ben

  in Is there a way to disable tracking completely for a list? Comment by Ben February 2020

• Hi,

  If the server or DB is shutdown, Sendy will resume sending and pick up where it left off when the server or DB restarts. It’s all handled automatically.

  Best regards,
  Ben

  in What happens to in-progress emails if Sendy is shutdown? Comment by Ben February 2020

• Hi,

  Haven’t seen a "501 error” before. I googled for it and see that it’s something to do with your server config.

  
  Source: in Error 501 save-template.php not supported. Comment by Ben February 2020

• Hi,

  The 'Plain text' part of the email is part of the "Multi-part" email that Sendy sends.

  Sendy sends 'multi-part' emails, both 'Plain text' and 'HTML' version are combined into one email and sent to your recipients.

  If y…

  in Plain text doesn't show in the preview Comment by Ben February 2020

• Hi,

  Call the 'Delete subscriber' before subscribing the same user to the list and he will receive your Autoresponder emails again.

  Thanks.

  Best regards,
  Ben

  in Use API to send emails Comment by Ben January 2020

• Hi,

  Yes, you can select multiple lists to send your campaign to:

  

  Hold Ctrl (Windows) or Command (Mac) then select the lists you want to send…

  in Emailing multiple lists at the same time? Comment by Ben January 2020

• Hi,

  One of your browser extensions is causing this issue. Temporarily disable ALL extensions, then try again. Or use a browser with no extensions and try again.

  Best regards,
  Ben

  in Template resetting to default/empty when I click save and next Comment by Ben January 2020

• Hi,

  The cron job needs to run exactly every 1 min in order for Autoresponders to work. If your host have restrictions on running per min cron jobs, here are other options:

  1. Upgrade to your hosting's VPS tier
  2. Or use an…

  in Autoresponder on Dreamhost VPS Comment by Ben January 2020

• Hi Lynch,

  (Quote)

  If you don't get a 404 error at your login page, then mod_rewrite is enabled. Yo…

  in Bounces and complaints notice not going away Comment by Ben January 2020

• Hi,

  (Quote)

  Can you send me a screenshot of that error?

  Thanks.

  Best regards,
  Ben

  in Bounces and complaints notice not going away Comment by Ben January 2020
• (Quote)

  Yes it will.

  in Subscribe API for unsubscribed user Comment by Ben January 2020

• Hi,

  I assume you're referring to 'Drip campaign' Autoresponder emails.

  If the user is already on the list and have received your Drip campaign email(s), even when the re-signup to the list, they will not be re-sent anymore Drip ca…

  in Send sequence only once Comment by Ben January 2020

• If you are coding a custom form that utilizes the 'subscribe' API, you'd need to write code to validate any additional inputs via your backend code before calling the 'subscribe' API.

  in GDPR tickbox on ajax form Comment by Ben January 2020

• Hi,

  By default, when a user unsubscribes, they will be unsubscribed from 'ALL' lists in the brand the subscriber may belong to (this is email marketing’s best practice), unless you set the 'unsubscribe settings' to 'Only this list' in the…

  in Zapier unsubscribe user from multiple list instead of one list Comment by Ben January 2020

• Thanks for sharing.

  in [Mod] Dark theme Comment by Ben January 2020

• Hi,

  You can use the 'Search all lists' function to search for the email address, it will show you which list(s) this email address belongs to.

  

  Best regards,
  Ben

  in User profile in multiple lists Comment by Ben December 2019

• Hi,

  Sendy already have a meta tag that disallows search engines from indexing Sendy installations:

  Screenshot:
  

  Best regards,
  Ben

  in Should i Allow or Disallow Bots from Search Engines? Comment by Ben December 2019

• Yes it does.

  in How does unsubscribe link work in text email? Comment by Ben December 2019

• Hi,

  Please set '$charset' to 'utf8mb4' in /includes/config.php in order for emojis to work.

  Thanks.

  Best regards,
  Ben

  in Rocket symbol being replaced in subject with ??? Comment by Ben December 2019
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