Ben

test

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Hi,
(Quote)
To create Autoresponders in Sendy:
1. Go to 'View all lists' on the left sidebar
2. Select your desired list
3. Click 'Autoresponder' at the top right to setup Autoresponders for that list
in Where can I access Autoresponders? Comment by Ben April 2020
Hi,

From version 4.0.3.3 onwards, your API key is required when calling the 'subscribe' API.

Screenshot:

Source:
in API key not passed Comment by Ben March 2020
Thank you for sharing and glad to hear you like Sendy.

in How to setup scheduled cron on AWS Lightsail LAMP server Comment by Ben March 2020
Hi,

If you want to use 'https' for your custom domain and you have a working SSL certificate for that as well, please ensure that you set the protocol of the custom domain to 'https://':

in Custom Domain CNAME and SSL Comment by Ben March 2020
Hi,

If you purchased a dedicated IP from Amazon SES, Sendy will use the default dedicated IP pool when sending.
(Quote)
For more information about Amazon SES’s dedicated IPs:
- in Amazon SES Dedicated IP Comment by Ben March 2020
Hi,
(Quote)
Import the CSV in Sendy.
1. Go to 'View all lists' on the left sidebar
2. Click 'Add subscribers' at the top
Screenshot:

Then import your…
in How do I import subscribers? Comment by Ben February 2020
Hi,
(Quote)
Verify DKIM and MAIL FROM. Please see below

DKIM: in Replace amazonses.com in email header with my domain? Comment by Ben March 2020
Hi,

There's no native [referrer] tags. You can create a 'Custom field' called Referral and store the…

in Possible to use [referrer] tag? Comment by Ben March 2020
Hi,

In the hosting admin for sendy.domain1.com, see if you can create an 'Alias' for newsletter.brand.com
in Custom domain not mapping to main Sendy installation page Comment by Ben March 2020


    
                
            
                Hi,

One of your browser extension may be inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to do…            
            
                in                     Odd code showing in editor
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

I visited your Sendy installation and see that the login page is loading fine. So I guess you've figured out the APP_PATH was probably set incorrectly.



Best regards,

            

                in                     Install & login pages are un-styled
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

I sent a test campaign just to check the tracking script to see if it is returning any errors.

The problem is that the geolocation IPs database GeoLite2-Country.mmd…            

            
                in                     Click are not tracked
                Comment by Ben
                February 2020
            
        

    

    
                
            
                Hi,

Please send me the following details so I can take a look:

Sendy installation URL, email and password
FTP or SFTP credentials
Best regards, 

Ben
            
            
                in                     Click are not tracked
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.

You can download Sendy from https://sendy.co/get-updated…            

            
                in                     Click are not tracked
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,


(Quote)


When you send future emails to the same list, it will automatically skip 'Bounced', 'Marked as spam' and 'Unsubscribed' emails. You don't have to do anything.

Thanks.

Best regards,

Ben
            
            
                in                     Regarding email workflow
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

Click on the 'Custom domain' tab in the brand's settings:



Best regards,

Ben
            
            
                in                     Where to setup 'Custom domains'?
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,


(Quote)


Paste the IAM credentials in your Sendy's main settings ? https://fashionmbox.com/mboxses/settings (under 'Amazon Web Services Credentials')


            

                in                     How to re-enter Amazon credentials
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

Invisible reCAPTCHA, also known as 'reCAPTCHA v3' sounds good in theory but will result in lots of false positives that will reject legitimate sign ups as it uses an automatic scoring system. That is why Sendy uses reCAPTCHA v2 as it …            
            
                in                     How to integrate invisible captcha with Sendy
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

When you create or edit a campaign, look to the bottom, there are options to turn off 'opens' and 'clicks' tracking:

Screenshot:


Thanks.

Best regards,

Ben
            

                in                     Is there a way to disable tracking completely for a list?
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

If the server or DB is shutdown, Sendy will resume sending and pick up where it left off when the server or DB restarts. It’s all handled automatically.

Best regards,

Ben
            
            
                in                     What happens to in-progress emails if Sendy is shutdown?
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

Haven’t seen a "501 error” before. I googled for it and see that it’s something to do with your server config.



Source: 
                in                     Error 501 save-template.php not supported.
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

The 'Plain text' part of the email is part of the "Multi-part" email that Sendy sends.

Sendy sends 'multi-part' emails, both 'Plain text' and 'HTML' version are combined into one email and sent to your recipients.

If y…            
            
                in                     Plain text doesn't show in the preview
                Comment by Ben
                February 2020
            
        
    
    
                
            
                Hi,

Call the 'Delete subscriber' before subscribing the same user to the list and he will receive your Autoresponder emails again.

Thanks.

Best regards,

Ben
            
            
                in                     Use API to send emails
                Comment by Ben
                January 2020
            
        
    
    
                
            
                Hi,

Yes, you can select multiple lists to send your campaign to:



Hold Ctrl (Windows) or Command (Mac) then select the lists you want to send…            
            
                in                     Emailing multiple lists at the same time?
                Comment by Ben
                January 2020
            
        
    
    
                
            
                Hi,

One of your browser extensions is causing this issue. Temporarily disable ALL extensions, then try again. Or use a browser with no extensions and try again.

Best regards,

Ben
            
            
                in                     Template resetting to default/empty when I click save and next
                Comment by Ben
                January 2020
            
        
    
    
                
            
                Hi,

The cron job needs to run exactly every 1 min in order for Autoresponders to work. If your host have restrictions on running per min cron jobs, here are other options:

Upgrade to your hosting's VPS tier
Or use an…            
            
                in                     Autoresponder on Dreamhost VPS
                Comment by Ben
                January 2020
            
        
    
    
                
            
                Hi Lynch,


(Quote)


If you don't get a 404 error at your login page, then mod_rewrite is enabled. Yo…            
            
                in                     Bounces and complaints notice not going away
                Comment by Ben
                January 2020
            
        
    
    
                
            
                Hi,


(Quote)


Can you send me a screenshot of that error?

Thanks.

Best regards,

Ben
            
            
                in                     Bounces and complaints notice not going away
                Comment by Ben
                January 2020
            
        
    
    
                
            
                
(Quote)


Yes it will.
            
            
                in                     Subscribe API for unsubscribed user
                Comment by Ben
                January 2020
            
        
    
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